-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of John Cecil Sent: Tuesday, September 15, 2009 9:49 AM To: [email protected] Subject: [texshare-users] free webinar on "problem patrons"
Problem Patrons Webinar Friday, October 9th at 2 PM Central Time Register: http://www.tsl.state.tx.us/ld/Webinars/index.html Public service means that we deal with the good, the bad, and the ugly. Learn how to ensure that problem patrons don't overwhelm library staff. This introduction to dealing with difficult customers will focus on identifying types of problems and their severity, customer service and communication skills that can help resolve problems, and using policies to support issues that arise. Speaker: Jeanette Larson has more than 30 years experience working in libraries. She is the author (with Dr. Herman Totten) of The Public Library Policy Writer (Neal-Schuman, 2008) and is a frequent workshop presenter. Register Here: http://www.tsl.state.tx.us/ld/Webinars/index.html Please note that we are using GoToWebinar for this workshop. As we get closer to the date, you will be sent a link to get set up with this program. Questions? Please contact John Cecil Texas State Library & Archives Commission [email protected] 512-463-6627 Toll free 1-800-252-9386
