(I have SBC (PacBell) DSL and yes they are very bad especially the
newsgroups and email which they now limit to 128K. I hope they win big
time.--SW)
Thursday August 17 7:36 PM ET
Houston Web Users Sue DSL Co's
By JUAN A. LOZANO, Associated Press Writer
HOUSTON (AP) - A group of Houston-area Internet users has filed a
lawsuit against SBC Communications, Inc., and its subsidiaries, including
Southwestern Bell, alleging the telecommunications giant intentionally is
slowing the speeds at which customers can connect to the Internet.
At issue are high-speed digital subscriber lines, or DSLs, which allow
Internet users to connect much faster than standard modem lines. DSLs
also enable ordinary telephone lines to handle regular phone calls and high-
speed data at the same time.
The lawsuit, filed Wednesday in Corpus Christi, Texas, alleges SBC
intentionally lowered the access rate to e-mail and newsgroups by two-
thirds of the promised rate through its DSL service without notifying
customers or giving any discount for the inferior service.
The lawsuit was filed by Thomas McLaughlin, president of Houston-based
Net Help Solutions - a computer technical support company - after he
discovered the rate discrepancy when he ran tests on his equipment,
McLaughlin's attorney, Geoffrey Berg, said.
McLaughlin determined his connection rate to e-mail and newsgroups was
at 128 kilobits per second while SBC guaranteed a minimum access rate
of 384 kilobits per second.
``If your business is on the Internet, you really feel this,'' Berg said. ``It's
more than just an annoyance. In order to allow growth to continue, SBC and
its affiliated companies must be able to provide enough room, or
bandwidth, for new customers.
``What they're doing today is limiting connection speeds in areas where
people are less likely to notice. This allows the defendants to effectively
resell the same bandwidth that they are supposed to be providing to
existing customers.''
SBC released a statement Thursday saying it could not comment on the
lawsuit because it had not yet reviewed it in detail but defended the speed
of its DSL service.
``It is important to understand that SBC's DSL service delivers the speeds
as guaranteed, which covers the connection rate between a customer's
computer and the SBC central office,'' the company said.
``Beyond that point,'' the company added, ``there are many factors that can
have an impact on the actual rate at which data is transferred online.''
SBC guarantees a minimum access rate of 384 kilobits per second for its
DSL service but not for newsgroups, which are provided by SBC's Internet
subsidiaries, which include Southwestern Bell, said SBC spokesman
Michael Coe. Newsgroups are Internet sites where individuals can
exchange and download material such as large graphic files.
However, e-mail access is guaranteed at a minimum of 384 kilobits per
second, he said.
``We don't put any limits on our DSL service,'' Coe said.
Berg said he will ask the lawsuit be granted class action status. He does
not know when the case will go to trial.
``If you look at (sites) that track consumer opinion about this type of service,
you will see tremendous complaints. People are outraged by this,'' Berg
said.
The effort to preserve bandwidth is tied to SBC's $6 billion initiative to
make it the largest single provider of DSL services in the country over the
next three years, Berg said.
SBC might be trying to avoid a situation like America Online faced a few
years ago when its supply of bandwidth didn't meet the demand for service
from customers who repeatedly got busy signals when trying to dial up the
Internet provider, he said.
In addition to McLaughlin and his company, the other plaintiffs in the lawsuit
are Jennifer Fisher, who works at Net Help, and Mark Jacobs and James
Jackoviak, who know McLaughlin and are also Southwestern Bell DSL
subscribers.
This is not the first time SBC's DSL service has been in the spotlight.
In June, a group of Internet service providers reached a settlement with
SBC after accusing it of charging them with unreasonably high prices for
DSL service, transferring people signed up for service with an ISP to
Southwestern Bell and not processing service orders in a timely manner.
In late May, SBC accused Time Warner's cable division of anticompetitive
tactics in the battle for high-speed Internet business by offering employees
in Houston cash or free Internet service for ordering and then canceling
DSL service. The complaint was settled earlier this month.
------------------------------------------------------------------------
Steve Wingate
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