User: jpmcc Date: 2009-03-18 12:01:29+0000 Modified: marketing/www/planet/atom.xml marketing/www/planet/index.html marketing/www/planet/opml.xml marketing/www/planet/rss10.xml marketing/www/planet/rss20.xml
Log: Planet run at Wed Mar 18 12:00:13 GMT 2009 File Changes: Directory: /marketing/www/planet/ ================================= File [changed]: atom.xml Url: http://marketing.openoffice.org/source/browse/marketing/www/planet/atom.xml?r1=1.1639&r2=1.1640 Delta lines: +110 -27 ---------------------- --- atom.xml 2009-03-18 06:01:18+0000 1.1639 +++ atom.xml 2009-03-18 12:01:25+0000 1.1640 @@ -5,10 +5,114 @@ <link rel="self" href="http://marketing.openoffice.org/planet/atom.xml"/> <link href="http://marketing.openoffice.org/planet/"/> <id>http://marketing.openoffice.org/planet/atom.xml</id> - <updated>2009-03-18T06:00:22+00:00</updated> + <updated>2009-03-18T12:00:29+00:00</updated> <generator uri="http://www.planetplanet.org/";>Planet/2.0 +http://www.planetplanet.org</generator> <entry> + <title type="html">User Survey 2008 Qualitatively Revived â User comments about OpenOffice.org Impress</title> + <link href="http://blogs.sun.com/GullFOSS/entry/user_survey_2008_qualitatively_revived"/> + <id>tag:google.com,2005:reader/item/103f6811c256432e</id> + <updated>2009-03-18T00:07:24+00:00</updated> + <content type="html"><p lang="en-US">Due to a lot of numbers +and charts we've been throwing out lately in the Renaissance project, +you might get the feeling that user experience engineering for +OpenOffice.org is all about quantitative data. However, as much as I +love crunching numbers and checking them for significance, the truth +is, qualitative data can provide insights that pure numbers never +will. Qualitative research is open and exploratory, it is all about +collecting and understanding individual, subjective voices of our +users. Where is the objectivity, some might object. Well that is +something you might gain when you start segmenting your user base +according to their distinct motivations, goals and behaviors which +are most effectively uncovered by qualitative research methods such +as user interviews, field studies and usability studies. Basically, +it is the pure, contextual and unbiased user feedback that is +essential in qualitative research.</p> + <p lang="en-US">Since we only have limited +resources to conduct full-scale qualitative research, we have to +choose wisely when and for what purpose to spend these resources. One +opportunity we identified as some sort of intermediate substitute for +user interviews was a profound analysis of the user comments we +collected during the User Survey 2008. As you might remember, this +survey was online from Nov. 2008 till end of Jan. 2009. Overall, we +collected over 200.000 responses. More important, over 18.000 users +decided to leave informal, loosely structured comments about anything +related to OOo they had on their minds. We consider that a huge +success because these comments give us the opportunity to get to know +our users on a personal level, to learn what is important to them and +what troubles them most. And all that for almost no cost.</p> + <p lang="en-US">In our first attempt, we +had a specific goal in mind. Our numbers, the quantitative data, +revealed that, on a usage frequency base, Impress is only the top +three application behind Calc (second) and Writer (first). +Approximately only a half of OOo users use Impress, whereas Calc is +used by app. 65% and Writer by app. 95%. In addition, the +IsoMetrics-S survey uncovered a trend that Impress requires +substantial improvement in several usability related categories. All +this might result from various reasons. Hence, we took the whole set +of 18.000 comments and checked what users had to say about Impress, +how they felt using it and particularly what they disliked. This +should put us in the position to understand what might hinder OOo +users to adopt and use Impress more often. And it did. Here is +pictorial representation of what we uncovered by the analysis of +18.000 comments.</p> + <p> </p> + <p lang="en-US" align="center"><img src="http://wiki.services.openoffice.org/w/images/9/9a/Impress_feedback.png" alt="Categorized Feedback" /><br /> </p> + <p> </p> + <p lang="en-US">How should we read this +list? Consider it as a classification of comments or complains into +categories that seem to be important to our users when they report +about their individual experiences with Impress. The importance is +reflected in the overall amount of issues (in percent) that was raised by the +users, and by the frequency each issue was mentioned. The frequency +each issue occurred is color-coded between two poles. Red means that +a particular issue was mentioned rather often, yellowish means that +this issue was mentioned but not that frequently. The percentage +determines the overall amount of issues raised in each category relative to the amount of all issues. The +absolute values are rather unimportant since we don't concentrate on +just numbers as such. The categories are important!</p> + <p lang="en-US"><i>A small additional remark. +Yes, we are aware that some issues are rather unspecific and don't +say much or are hard to categorize. But that's how qualitative data +is. It reflects human language and the spoken (written) word comes in +many flavors ;-)</i></p> + <p lang="en-US">So let us consider the +most important questions. What do we learn here and what are the +consequences? First, OpenOffice.org users are very much aware of the +difficulties they have using the software, and they do not hesitate +to communicate the things that bother them. Usability and the overall +look &amp; feel of Impress seems to be the category that raises the +most issues, followed by compatibility issues to Microsoft PowerPoint +documents. Lack of features, particularly of multimedia capabilities +seems to be another aspect that is important to our users. So, does it +mean that Impress is failing all our users. <b>No, certainly not!</b> The +predominant amount of OOo users were very much grateful for the set +of applications we offer them. However, among the most frequently +used application triple represented by Writer, Calc and Impress, +Impress is certainly the application that <b>requires our attention</b>. +This insight might get particularly interesting in the Renaissance +Project and might help up to decide where to focus first.</p> + <p lang="en-US">So what do we offer as a +take-home message? User feedback in the form of loose comments has +<b>the value of gold</b> when it comes down to an economical substitute for +full-scale qualitative research. It is rather hard to analyze but +once done, it provides insights that we would otherwise have no +access to when solely relying on qualitative research.</p> + <p lang="en-US">Best,</p> + <p lang="en-US">Andreas</p></content> + <author> + <name>Andreas Bartel</name> + <uri></uri> + </author> + <source> + <title type="html">jpmcc's shared items in Google Reader</title> + <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> + <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> + <updated>2009-03-18T12:00:16+00:00</updated> + </source> + </entry> + + <entry> <title type="html">New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m5) available</title> <link href="http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_17"/> <id>tag:google.com,2005:reader/item/9930f6bfac1660bb</id> @@ -25,7 +129,7 @@ <title type="html">jpmcc's shared items in Google Reader</title> <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> - <updated>2009-03-18T06:00:16+00:00</updated> + <updated>2009-03-18T12:00:16+00:00</updated> </source> </entry> @@ -114,7 +218,7 @@ <title type="html">jpmcc's shared items in Google Reader</title> <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> - <updated>2009-03-18T06:00:16+00:00</updated> + <updated>2009-03-18T12:00:16+00:00</updated> </source> </entry> @@ -311,7 +415,7 @@ <title type="html">jpmcc's shared items in Google Reader</title> <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> - <updated>2009-03-18T06:00:16+00:00</updated> + <updated>2009-03-18T12:00:16+00:00</updated> </source> </entry> @@ -394,7 +498,7 @@ <title type="html">jpmcc's shared items in Google Reader</title> <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> - <updated>2009-03-18T06:00:16+00:00</updated> + <updated>2009-03-18T12:00:16+00:00</updated> </source> </entry> @@ -476,7 +580,7 @@ <title type="html">jpmcc's shared items in Google Reader</title> <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> - <updated>2009-03-18T06:00:16+00:00</updated> + <updated>2009-03-18T12:00:16+00:00</updated> </source> </entry> @@ -504,25 +608,4 @@ </source> </entry> - <entry> - <title type="html">New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m3) available</title> - <link href="http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_15"/> - <id>tag:google.com,2005:reader/item/5a4e9f39d334a4d0</id> - <updated>2009-03-01T17:09:46+00:00</updated> - <content type="html"><p><b>Developer Snapshot build OOo-Dev </b><b>OOO310_m3</b> which installs as OOo-DEV 3.1 is available in the mirror network.<br /><br />If -you find severe issues within this build please file them to -OpenOffice.org's bug tracking system <a href="http://qa.openoffice.org/issue_handling/pre_submission.html" title="IssueTracker">IssueTracker</a>.<br /> </p> - <p>Please use the following link:<br /><a title="Download page" href="http://download.openoffice.org/next">http://download.openoffice.org/next</a></p><br /></content> - <author> - <name>Marcus Lange</name> - <uri></uri> - </author> - <source> - <title type="html">jpmcc's shared items in Google Reader</title> - <link rel="self" href="http://www.google.co.uk/reader/public/atom/user/06203502505240591501/state/com.google/broadcast"/> - <id>tag:google.com,2005:reader/user/06203502505240591501/state/com.google/broadcast</id> - <updated>2009-03-18T06:00:16+00:00</updated> - </source> - </entry> - </feed> File [changed]: index.html Url: http://marketing.openoffice.org/source/browse/marketing/www/planet/index.html?r1=1.1646&r2=1.1647 Delta lines: +102 -19 ---------------------- --- index.html 2009-03-18 06:01:19+0000 1.1646 +++ index.html 2009-03-18 12:01:26+0000 1.1647 @@ -36,8 +36,109 @@ <a href="rss20.xml"><img src="rss2.gif" alt="Link to RSS 2 feed" /></a> </div> -<p><em>Bloggings on marketing topics by project members - see <a href="#disclaimer">disclaimer</a>.<br />Last updated: March 18, 2009 06:00 AM GMT</em></p> +<p><em>Bloggings on marketing topics by project members - see <a href="#disclaimer">disclaimer</a>.<br />Last updated: March 18, 2009 12:00 PM GMT</em></p> +<h2>March 18, 2009</h2> +<h3> +<a href="" title="jpmcc's shared items in Google Reader"> +GullFOSS</a> : +<a href="http://blogs.sun.com/GullFOSS/entry/user_survey_2008_qualitatively_revived";> +User Survey 2008 Qualitatively Revived â User comments about OpenOffice.org Impress</a> +</h3> +<p> +<p lang="en-US">Due to a lot of numbers +and charts we've been throwing out lately in the Renaissance project, +you might get the feeling that user experience engineering for +OpenOffice.org is all about quantitative data. However, as much as I +love crunching numbers and checking them for significance, the truth +is, qualitative data can provide insights that pure numbers never +will. Qualitative research is open and exploratory, it is all about +collecting and understanding individual, subjective voices of our +users. Where is the objectivity, some might object. Well that is +something you might gain when you start segmenting your user base +according to their distinct motivations, goals and behaviors which +are most effectively uncovered by qualitative research methods such +as user interviews, field studies and usability studies. Basically, +it is the pure, contextual and unbiased user feedback that is +essential in qualitative research.</p> + <p lang="en-US">Since we only have limited +resources to conduct full-scale qualitative research, we have to +choose wisely when and for what purpose to spend these resources. One +opportunity we identified as some sort of intermediate substitute for +user interviews was a profound analysis of the user comments we +collected during the User Survey 2008. As you might remember, this +survey was online from Nov. 2008 till end of Jan. 2009. Overall, we +collected over 200.000 responses. More important, over 18.000 users +decided to leave informal, loosely structured comments about anything +related to OOo they had on their minds. We consider that a huge +success because these comments give us the opportunity to get to know +our users on a personal level, to learn what is important to them and +what troubles them most. And all that for almost no cost.</p> + <p lang="en-US">In our first attempt, we +had a specific goal in mind. Our numbers, the quantitative data, +revealed that, on a usage frequency base, Impress is only the top +three application behind Calc (second) and Writer (first). +Approximately only a half of OOo users use Impress, whereas Calc is +used by app. 65% and Writer by app. 95%. In addition, the +IsoMetrics-S survey uncovered a trend that Impress requires +substantial improvement in several usability related categories. All +this might result from various reasons. Hence, we took the whole set +of 18.000 comments and checked what users had to say about Impress, +how they felt using it and particularly what they disliked. This +should put us in the position to understand what might hinder OOo +users to adopt and use Impress more often. And it did. Here is +pictorial representation of what we uncovered by the analysis of +18.000 comments.</p> + <p> </p> + <p lang="en-US" align="center"><img src="http://wiki.services.openoffice.org/w/images/9/9a/Impress_feedback.png"; alt="Categorized Feedback" /><br /> </p> + <p> </p> + <p lang="en-US">How should we read this +list? Consider it as a classification of comments or complains into +categories that seem to be important to our users when they report +about their individual experiences with Impress. The importance is +reflected in the overall amount of issues (in percent) that was raised by the +users, and by the frequency each issue was mentioned. The frequency +each issue occurred is color-coded between two poles. Red means that +a particular issue was mentioned rather often, yellowish means that +this issue was mentioned but not that frequently. The percentage +determines the overall amount of issues raised in each category relative to the amount of all issues. The +absolute values are rather unimportant since we don't concentrate on +just numbers as such. The categories are important!</p> + <p lang="en-US"><i>A small additional remark. +Yes, we are aware that some issues are rather unspecific and don't +say much or are hard to categorize. But that's how qualitative data +is. It reflects human language and the spoken (written) word comes in +many flavors ;-)</i></p> + <p lang="en-US">So let us consider the +most important questions. What do we learn here and what are the +consequences? First, OpenOffice.org users are very much aware of the +difficulties they have using the software, and they do not hesitate +to communicate the things that bother them. Usability and the overall +look & feel of Impress seems to be the category that raises the +most issues, followed by compatibility issues to Microsoft PowerPoint +documents. Lack of features, particularly of multimedia capabilities +seems to be another aspect that is important to our users. So, does it +mean that Impress is failing all our users. <b>No, certainly not!</b> The +predominant amount of OOo users were very much grateful for the set +of applications we offer them. However, among the most frequently +used application triple represented by Writer, Calc and Impress, +Impress is certainly the application that <b>requires our attention</b>. +This insight might get particularly interesting in the Renaissance +Project and might help up to decide where to focus first.</p> + <p lang="en-US">So what do we offer as a +take-home message? User feedback in the form of loose comments has +<b>the value of gold</b> when it comes down to an economical substitute for +full-scale qualitative research. It is rather hard to analyze but +once done, it provides insights that we would otherwise have no +access to when solely relying on qualitative research.</p> + <p lang="en-US">Best,</p> + <p lang="en-US">Andreas</p></p> +<p> +<em><a href="http://blogs.sun.com/GullFOSS/entry/user_survey_2008_qualitatively_revived";>by Andreas Bartel at March 18, 2009 12:07 AM GMT</a></em> +</p> +<br /> +<hr /> +<br /> <h2>March 15, 2009</h2> <h3> <a href="" title="jpmcc's shared items in Google Reader"> @@ -453,24 +554,6 @@ <br /> <hr /> <br /> -<h2>March 01, 2009</h2> -<h3> -<a href="" title="jpmcc's shared items in Google Reader"> -GullFOSS</a> : -<a href="http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_15";> -New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m3) available</a> -</h3> -<p> -<p><b>Developer Snapshot build OOo-Dev </b><b>OOO310_m3</b> which installs as OOo-DEV 3.1 is available in the mirror network.<br /><br />If -you find severe issues within this build please file them to -OpenOffice.org's bug tracking system <a href="http://qa.openoffice.org/issue_handling/pre_submission.html"; title="IssueTracker">IssueTracker</a>.<br /> </p> - <p>Please use the following link:<br /><a title="Download page" href="http://download.openoffice.org/next";>http://download.openoffice.org/next</a></p><br /></p> -<p> -<em><a href="http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_15";>by Marcus Lange at March 01, 2009 05:09 PM GMT</a></em> -</p> -<br /> -<hr /> -<br /> <a id="disclaimer" name="disclaimer"></a> <p><em>Disclaimer: all views expressed on this page are those of the individual contributors, and may not reflect the views of the File [changed]: opml.xml Url: http://marketing.openoffice.org/source/browse/marketing/www/planet/opml.xml?r1=1.1639&r2=1.1640 Delta lines: +1 -1 ------------------- --- opml.xml 2009-03-18 06:01:19+0000 1.1639 +++ opml.xml 2009-03-18 12:01:26+0000 1.1640 @@ -2,7 +2,7 @@ <opml version="1.1"> <head> <title>Marketing Planet</title> - <dateModified>Wed, 18 Mar 2009 06:00:22 +0000</dateModified> + <dateModified>Wed, 18 Mar 2009 12:00:29 +0000</dateModified> <ownerName>Marketing Project</ownerName> <ownerEmail>[email protected]</ownerEmail> </head> File [changed]: rss10.xml Url: http://marketing.openoffice.org/source/browse/marketing/www/planet/rss10.xml?r1=1.678&r2=1.679 Delta lines: +94 -11 --------------------- --- rss10.xml 2009-03-16 12:01:18+0000 1.678 +++ rss10.xml 2009-03-18 12:01:26+0000 1.679 @@ -13,6 +13,7 @@ <items> <rdf:Seq> + <rdf:li rdf:resource="tag:google.com,2005:reader/item/103f6811c256432e" /> <rdf:li rdf:resource="tag:google.com,2005:reader/item/9930f6bfac1660bb" /> <rdf:li rdf:resource="http://www.mealldubh.org/?p=649"; /> <rdf:li rdf:resource="http://www.mealldubh.org/?p=646"; /> @@ -32,11 +33,103 @@ <rdf:li rdf:resource="http://standardsandfreedom.net/index.php/2009/03/03/thirty-years-old-and-still-no-tom-tom/"; /> <rdf:li rdf:resource="tag:google.com,2005:reader/item/4bf4c8489d81ecc1" /> <rdf:li rdf:resource="http://www.solidoffice.com/?p=1040"; /> - <rdf:li rdf:resource="tag:google.com,2005:reader/item/5a4e9f39d334a4d0" /> </rdf:Seq> </items> </channel> +<item rdf:about="tag:google.com,2005:reader/item/103f6811c256432e"> + <title>GullFOSS: User Survey 2008 Qualitatively Revived â User comments about OpenOffice.org Impress</title> + <link>http://blogs.sun.com/GullFOSS/entry/user_survey_2008_qualitatively_revived</link> + <content:encoded><p lang="en-US">Due to a lot of numbers +and charts we've been throwing out lately in the Renaissance project, +you might get the feeling that user experience engineering for +OpenOffice.org is all about quantitative data. However, as much as I +love crunching numbers and checking them for significance, the truth +is, qualitative data can provide insights that pure numbers never +will. Qualitative research is open and exploratory, it is all about +collecting and understanding individual, subjective voices of our +users. Where is the objectivity, some might object. Well that is +something you might gain when you start segmenting your user base +according to their distinct motivations, goals and behaviors which +are most effectively uncovered by qualitative research methods such +as user interviews, field studies and usability studies. Basically, +it is the pure, contextual and unbiased user feedback that is +essential in qualitative research.</p> + <p lang="en-US">Since we only have limited +resources to conduct full-scale qualitative research, we have to +choose wisely when and for what purpose to spend these resources. One +opportunity we identified as some sort of intermediate substitute for +user interviews was a profound analysis of the user comments we +collected during the User Survey 2008. As you might remember, this +survey was online from Nov. 2008 till end of Jan. 2009. Overall, we +collected over 200.000 responses. More important, over 18.000 users +decided to leave informal, loosely structured comments about anything +related to OOo they had on their minds. We consider that a huge +success because these comments give us the opportunity to get to know +our users on a personal level, to learn what is important to them and +what troubles them most. And all that for almost no cost.</p> + <p lang="en-US">In our first attempt, we +had a specific goal in mind. Our numbers, the quantitative data, +revealed that, on a usage frequency base, Impress is only the top +three application behind Calc (second) and Writer (first). +Approximately only a half of OOo users use Impress, whereas Calc is +used by app. 65% and Writer by app. 95%. In addition, the +IsoMetrics-S survey uncovered a trend that Impress requires +substantial improvement in several usability related categories. All +this might result from various reasons. Hence, we took the whole set +of 18.000 comments and checked what users had to say about Impress, +how they felt using it and particularly what they disliked. This +should put us in the position to understand what might hinder OOo +users to adopt and use Impress more often. And it did. Here is +pictorial representation of what we uncovered by the analysis of +18.000 comments.</p> + <p> </p> + <p lang="en-US" align="center"><img src="http://wiki.services.openoffice.org/w/images/9/9a/Impress_feedback.png" alt="Categorized Feedback" /><br /> </p> + <p> </p> + <p lang="en-US">How should we read this +list? Consider it as a classification of comments or complains into +categories that seem to be important to our users when they report +about their individual experiences with Impress. The importance is +reflected in the overall amount of issues (in percent) that was raised by the +users, and by the frequency each issue was mentioned. The frequency +each issue occurred is color-coded between two poles. Red means that +a particular issue was mentioned rather often, yellowish means that +this issue was mentioned but not that frequently. The percentage +determines the overall amount of issues raised in each category relative to the amount of all issues. The +absolute values are rather unimportant since we don't concentrate on +just numbers as such. The categories are important!</p> + <p lang="en-US"><i>A small additional remark. +Yes, we are aware that some issues are rather unspecific and don't +say much or are hard to categorize. But that's how qualitative data +is. It reflects human language and the spoken (written) word comes in +many flavors ;-)</i></p> + <p lang="en-US">So let us consider the +most important questions. What do we learn here and what are the +consequences? First, OpenOffice.org users are very much aware of the +difficulties they have using the software, and they do not hesitate +to communicate the things that bother them. Usability and the overall +look &amp; feel of Impress seems to be the category that raises the +most issues, followed by compatibility issues to Microsoft PowerPoint +documents. Lack of features, particularly of multimedia capabilities +seems to be another aspect that is important to our users. So, does it +mean that Impress is failing all our users. <b>No, certainly not!</b> The +predominant amount of OOo users were very much grateful for the set +of applications we offer them. However, among the most frequently +used application triple represented by Writer, Calc and Impress, +Impress is certainly the application that <b>requires our attention</b>. +This insight might get particularly interesting in the Renaissance +Project and might help up to decide where to focus first.</p> + <p lang="en-US">So what do we offer as a +take-home message? User feedback in the form of loose comments has +<b>the value of gold</b> when it comes down to an economical substitute for +full-scale qualitative research. It is rather hard to analyze but +once done, it provides insights that we would otherwise have no +access to when solely relying on qualitative research.</p> + <p lang="en-US">Best,</p> + <p lang="en-US">Andreas</p></content:encoded> + <dc:date>2009-03-18T00:07:24+00:00</dc:date> + <dc:creator>Andreas Bartel</dc:creator> +</item> <item rdf:about="tag:google.com,2005:reader/item/9930f6bfac1660bb"> <title>GullFOSS: New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m5) available</title> <link>http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_17</link> @@ -295,15 +388,5 @@ <blockquote><p>increase the product development, generate jobs inside the community, establishment and expansion of knowledge (know-how) in the country, not to mention things like fighting digital exclusion and evasion of foreign exchange in the country.</p></blockquote></content:encoded> <dc:date>2009-03-02T13:45:11+00:00</dc:date> </item> -<item rdf:about="tag:google.com,2005:reader/item/5a4e9f39d334a4d0"> - <title>GullFOSS: New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m3) available</title> - <link>http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_15</link> - <content:encoded><p><b>Developer Snapshot build OOo-Dev </b><b>OOO310_m3</b> which installs as OOo-DEV 3.1 is available in the mirror network.<br /><br />If -you find severe issues within this build please file them to -OpenOffice.org's bug tracking system <a href="http://qa.openoffice.org/issue_handling/pre_submission.html" title="IssueTracker">IssueTracker</a>.<br /> </p> - <p>Please use the following link:<br /><a title="Download page" href="http://download.openoffice.org/next">http://download.openoffice.org/next</a></p><br /></content:encoded> - <dc:date>2009-03-01T17:09:46+00:00</dc:date> - <dc:creator>Marcus Lange</dc:creator> -</item> </rdf:RDF> File [changed]: rss20.xml Url: http://marketing.openoffice.org/source/browse/marketing/www/planet/rss20.xml?r1=1.678&r2=1.679 Delta lines: +93 -10 --------------------- --- rss20.xml 2009-03-16 12:01:19+0000 1.678 +++ rss20.xml 2009-03-18 12:01:26+0000 1.679 @@ -8,6 +8,99 @@ <description>Marketing Planet - http://marketing.openoffice.org/planet/</description> <item> + <title>GullFOSS: User Survey 2008 Qualitatively Revived â User comments about OpenOffice.org Impress</title> + <guid>tag:google.com,2005:reader/item/103f6811c256432e</guid> + <link>http://blogs.sun.com/GullFOSS/entry/user_survey_2008_qualitatively_revived</link> + <description><p lang="en-US">Due to a lot of numbers +and charts we've been throwing out lately in the Renaissance project, +you might get the feeling that user experience engineering for +OpenOffice.org is all about quantitative data. However, as much as I +love crunching numbers and checking them for significance, the truth +is, qualitative data can provide insights that pure numbers never +will. Qualitative research is open and exploratory, it is all about +collecting and understanding individual, subjective voices of our +users. Where is the objectivity, some might object. Well that is +something you might gain when you start segmenting your user base +according to their distinct motivations, goals and behaviors which +are most effectively uncovered by qualitative research methods such +as user interviews, field studies and usability studies. Basically, +it is the pure, contextual and unbiased user feedback that is +essential in qualitative research.</p> + <p lang="en-US">Since we only have limited +resources to conduct full-scale qualitative research, we have to +choose wisely when and for what purpose to spend these resources. One +opportunity we identified as some sort of intermediate substitute for +user interviews was a profound analysis of the user comments we +collected during the User Survey 2008. As you might remember, this +survey was online from Nov. 2008 till end of Jan. 2009. Overall, we +collected over 200.000 responses. More important, over 18.000 users +decided to leave informal, loosely structured comments about anything +related to OOo they had on their minds. We consider that a huge +success because these comments give us the opportunity to get to know +our users on a personal level, to learn what is important to them and +what troubles them most. And all that for almost no cost.</p> + <p lang="en-US">In our first attempt, we +had a specific goal in mind. Our numbers, the quantitative data, +revealed that, on a usage frequency base, Impress is only the top +three application behind Calc (second) and Writer (first). +Approximately only a half of OOo users use Impress, whereas Calc is +used by app. 65% and Writer by app. 95%. In addition, the +IsoMetrics-S survey uncovered a trend that Impress requires +substantial improvement in several usability related categories. All +this might result from various reasons. Hence, we took the whole set +of 18.000 comments and checked what users had to say about Impress, +how they felt using it and particularly what they disliked. This +should put us in the position to understand what might hinder OOo +users to adopt and use Impress more often. And it did. Here is +pictorial representation of what we uncovered by the analysis of +18.000 comments.</p> + <p> </p> + <p lang="en-US" align="center"><img src="http://wiki.services.openoffice.org/w/images/9/9a/Impress_feedback.png" alt="Categorized Feedback" /><br /> </p> + <p> </p> + <p lang="en-US">How should we read this +list? Consider it as a classification of comments or complains into +categories that seem to be important to our users when they report +about their individual experiences with Impress. The importance is +reflected in the overall amount of issues (in percent) that was raised by the +users, and by the frequency each issue was mentioned. The frequency +each issue occurred is color-coded between two poles. Red means that +a particular issue was mentioned rather often, yellowish means that +this issue was mentioned but not that frequently. The percentage +determines the overall amount of issues raised in each category relative to the amount of all issues. The +absolute values are rather unimportant since we don't concentrate on +just numbers as such. The categories are important!</p> + <p lang="en-US"><i>A small additional remark. +Yes, we are aware that some issues are rather unspecific and don't +say much or are hard to categorize. But that's how qualitative data +is. It reflects human language and the spoken (written) word comes in +many flavors ;-)</i></p> + <p lang="en-US">So let us consider the +most important questions. What do we learn here and what are the +consequences? First, OpenOffice.org users are very much aware of the +difficulties they have using the software, and they do not hesitate +to communicate the things that bother them. Usability and the overall +look &amp; feel of Impress seems to be the category that raises the +most issues, followed by compatibility issues to Microsoft PowerPoint +documents. Lack of features, particularly of multimedia capabilities +seems to be another aspect that is important to our users. So, does it +mean that Impress is failing all our users. <b>No, certainly not!</b> The +predominant amount of OOo users were very much grateful for the set +of applications we offer them. However, among the most frequently +used application triple represented by Writer, Calc and Impress, +Impress is certainly the application that <b>requires our attention</b>. +This insight might get particularly interesting in the Renaissance +Project and might help up to decide where to focus first.</p> + <p lang="en-US">So what do we offer as a +take-home message? User feedback in the form of loose comments has +<b>the value of gold</b> when it comes down to an economical substitute for +full-scale qualitative research. It is rather hard to analyze but +once done, it provides insights that we would otherwise have no +access to when solely relying on qualitative research.</p> + <p lang="en-US">Best,</p> + <p lang="en-US">Andreas</p></description> + <pubDate>Wed, 18 Mar 2009 00:07:24 +0000</pubDate> +</item> +<item> <title>GullFOSS: New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m5) available</title> <guid>tag:google.com,2005:reader/item/9930f6bfac1660bb</guid> <link>http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_17</link> @@ -279,16 +372,6 @@ <blockquote><p>increase the product development, generate jobs inside the community, establishment and expansion of knowledge (know-how) in the country, not to mention things like fighting digital exclusion and evasion of foreign exchange in the country.</p></blockquote></description> <pubDate>Mon, 02 Mar 2009 13:45:11 +0000</pubDate> </item> -<item> - <title>GullFOSS: New: OOo-DEV 3.1 Developer Snapshot (build OOO310_m3) available</title> - <guid>tag:google.com,2005:reader/item/5a4e9f39d334a4d0</guid> - <link>http://blogs.sun.com/GullFOSS/entry/new_ooo_dev_3_15</link> - <description><p><b>Developer Snapshot build OOo-Dev </b><b>OOO310_m3</b> which installs as OOo-DEV 3.1 is available in the mirror network.<br /><br />If -you find severe issues within this build please file them to -OpenOffice.org's bug tracking system <a href="http://qa.openoffice.org/issue_handling/pre_submission.html" title="IssueTracker">IssueTracker</a>.<br /> </p> - <p>Please use the following link:<br /><a title="Download page" href="http://download.openoffice.org/next">http://download.openoffice.org/next</a></p><br /></description> - <pubDate>Sun, 01 Mar 2009 17:09:46 +0000</pubDate> -</item> </channel> </rss> --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
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