Just a few more diggs and this story will make it to the front page, then it
will really take off:
http://digg.com/hardware/HP_s_Horrible,_Unhelpful,_Incompetent_Tech_Support_and_Service

so digg away and let's see how many people we can tell about this saga...

On 1/3/06, Ryan Waller <[EMAIL PROTECTED]> wrote:
>
> i thought everyone already knew not to buy from HP
>
> :)
>
> On 1/3/06, Aubrey Hawkes <[EMAIL PROTECTED]> wrote:
>
> > Hey guys, can we add Charter to that list?  They suck
> > too.  I was promised a second year discount on high
> > speed internet service if I used electronic payment
> > and when I called to activate it, they acted like they
> > didn't know what I was talking about then told me that
> > the representative I had spoken to had specifically
> > documented in her notes that she told me nothing could
> > be done... that my payments would double.  Then, they
> > gave me the run-around for days, telling me to call
> > other people in the company but pretending they didn't
> > know their phone numbers... refusing to give them to
> > me.  And then, when I finally get to talk to someone,
> > they have the nerve to tell me that the rep who had
> > assured me of the discount was probably just lying to
> > me to get me off the phone!  Can you believe it?
> > After that, they said that they would give me the
> > discount only if I opted to get additional services
> > that I don't need.  Then, thay said they'd investigate
> > the situation and have the rep's manager call me.
> > Never happened.  After staying on 'em for a couple of
> > weeks, I got the discount extended for the promised
> > year, but I'm screwed after that.  They shouldn't be
> > able to get away with this garbage, but they pretty
> > much have a monopoly on cable internet services in
> > this area.  On top of all that, when their cable guy
> > originally connected my service a year ago, he offered
> > to hook me up with free cable!  I declined (not that I
> > always make the right decision when tempted with
> > something by any means).  So, I'm trying to do it
> > right, and they pull this crap on me.
> >
> > I think I needed to vent,
> > Aubrey
> >
> >
> >
> >
> > __________________________________________
> > Yahoo! DSL – Something to write home about.
> > Just $16.99/mo. or less.
> > dsl.yahoo.com
> >
> >
> >
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--
James

http://blog.jamesrbritton.com/
 
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