Can you get telemetry dumps please, of Thunderbird connecting and getting the folder listing and trying to access
On Thu, Sep 24, 2015, at 23:08, Patrick Goetz wrote: > Hi Bron - > > Just a quick clarification: > > - The folder exists > - The subscription exists > - The ACLS on the folder correspond to full permissions for the user: > > pgoetz@www:~$ cyradm --user administrator localhost > verify error:num=18:self signed certificate > IMAP Password: > localhost> > localhost> lam user/djones/Archives\ Staff > djones lrswipkxtecd > localhost> > > > However, after the upgrade to 2.5.3 from 2.4.17 the user can no longer > access this folder or the sub-folders under it. In Thunderbird, he can > see the folders, but they are grayed out; in Roundcube they aren't > visible. I thought it might be an MUA issue and ask him to delete his > local Thunderbird configuration/data, but that didn't resolve the problem > > He also has a few other folders with similar problems; i.e. in one case > the folder name isn't grayed out, but the messages in the folder are > invisible. Clicking on the folder using Thunderbird he gets an error > message "the action cannot be completed because the account does not > exist" or something like this. > > I'm completely mystified at how such a state can exist. When I go to > the physical mail spool the folders and messages are definitely all there. > > > On 09/24/2015 05:11 AM, Bron Gondwana wrote: > > On Thu, Sep 24, 2015, at 19:54, Patrick Goetz wrote: > >> I posted a question about this to the info list, but think it might be > >> more of a devel issue. > > > > Yeah, I saw it there and almost replied, but I got busy with a support > > ticket and forgot to get back to you. > > > >> I recently upgraded from 2.4.17 to 2.5.3. This went more of less > >> smoothly; however, one user appears to have lost access to some of his > >> mail sub-folders. They're grayed out in Thunderbird and don't even show > >> up when using Roundcube. > >> > >> Someone on the info list suggested that I check the user's subscription > >> list, where I noticed this: > >> > >> user.djones.Archives Staff > >> user.djones.Archives Staff.1Amy Smith > >> user.djones.Archives Staff.David Jones > >> user.djones.Archives Staff.Delia Burton > >> user.djones.Archives Staff.Drew Patterson > >> user.djones.Archives Staff.Eleanor Smythe > >> user.djones.Archives Staff.Former Staff > >> user.djones.Archives Staff.Julia Moscovy > >> user.djones.Archives Staff.Kate Ooldfield > >> user.djones.Archives Staff.Amy Smith > >> > >> This, by the way, is one of the sub-folders no longer accessible to the > >> user. > > > > That's OK - subscription items can exist without the folder existing. > > The standard basically requires it. > > -- Bron Gondwana br...@fastmail.fm
