Hi I have the following immediate requirement
Please respond with updated resume with the contact number Incident Coordinator/Service Desk Duration : 6 months Location : Houston, TX Rate : $ 30/hr The Incident Coordinator/Service Desk function provides the primary customer interface for the reporting of Incidents and manages their end to end life-cycle ensuring customer satisfaction and SLA compliance. This position has responsibility for being the direct contact with BMC*s Sales force on a day to day basis ensuring their issues are correctly recorded and resolved. The scope includes both inbound and outbound IT Help Desk services focused on the North America Sales employee. Required Skills: * Experience in supporting an IT customer environment. This includes: o An awareness of basic networking concepts and technologies. o The understanding of Operating Systems particularly Windows XP. o Understanding of Browser issues, IE 6.0 and/or 7.0 o Ability to identify basic hardware and awareness of basic hardware concepts o Good understanding of MS Exchange o Good understanding of Remote Access issues including Blackberry support o Understanding of Microsoft Office product line * Experience in problem determination. This includes: o Technical skills proven in the areas of problem determination, creativity and analysis. * Customer Service Incident Management skills. This includes: o Excellent listening skills o Interpreting the customer requirements and consistently applying these into actions for the customer. o Accurate gathering of data and the creation of an Incident record. Employs ITIL terminology and concepts. o Ability to greet customers in a consistently professional manner, control calls following standard procedures including problem customers and leaving the customer with a positive view. o Ability to take ownership of calls, issues or questions until successful conclusion is found for the customer. o Good organization and presentation skills * ITIL Foundations trained or certified Prefered * Previous Service Desk experience For any further information feel free to call/email me. Warm Regards, Rakesh Resourcesys Inc WBENC Certified 8850 Columbia 100 Pkwy, Suite 304 Columbia, MD 21045 Tel: 443 283 6174 *11 Fax 877 356 4998 www.resourcesys.com Under Bill s.1618 Title III passed by the 105th U.S. Congress, this mail cannot be considered Spam as long as we include contact information. If this e-mail is unsolicited, please accept our apologies and Reply with "REMOVE" in the subject line. This email is not intended to be a solicitation. It is targeted to recruiting and Information Technology consulting professionals. If you have received this in error, please accept our apologies. We regret any inconvenience caused to you and sincerely appreciate your continued patience and cooperation. P Please consider the environment before printing this email. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "DATAWAREHOUSE VENDORS" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/datawarehouse-vendors?hl=en -~----------~----~----~----~------~----~------~--~---
