*SAP CRM Consultant *Location: Omaha,NE Duration: 6-12 months ******For Immediate feedback please forward your resume to [email protected] *****************
*///NEED ONLY EADS,GREEN CARDS OR US CITIZENS///* Required Skill: Candidate should have worked implementing and configuring CRM 6.0, for a call center environment to handle Customer Service. Candidate should have strong utility industry focus and must have implemented CRM 6.0 for an utility company with back end ISU ECC system. Must have integrated this CRM 6.0 environment with back office utility operations being run out of SAP ECC 6.0 modules. Ability to configure IC Web Client and make changes to screen presentation, menu choices, launch ECC transactions Good Technical expertise around the Web Client involving troubleshooting replication issues, BOL Structures, tapping into BOL Structures for screen enhancements is preferred Experience designing interactive scripts for call centers to handle calls, collect information and trigger subsequent transactions in back office after collecting this information is preferred. Knowledge and experience working in ISU CCS in ECC 6.0 environment preferred Knowledge and Experience working with master data replication of ISU technical and business data between ECC and CRM preferred Should be a quick learner Looking for a candidate with functional experience of configuring CRM 2007 or CRM 7.0 for a utility company’s call center operations. Must be proficient in configuring CRM, including the web client for customer related business processes and be able to integrate to back office operations. A strong technical background is preferred to work with technical personnel for debugging replication, middleware and configuration issues between CRM 2007 (or 7.0) and ISU ECC 6.0. Technical expertise – beyond the technical CRM web client configuration skills, it is preferred that they be technical enough to be able to troubleshoot middleware/replication issues with technical personnel. Thanks and Regards. . . Neev Roy , Sr. Technical Recruiter, CAT Technology Inc. Committed to Human Excellence Through IT 377 Route 17 South Hasbrouck Heights, New Jersey Voice: 201 257 5081 x 169 Fax: 201 727 9296 Email 2 : *ne...@*catstaffing-us.com* Visit us at *www.catamerica.com** * * * -- You received this message because you are subscribed to the Google Groups "DATAWAREHOUSE VENDORS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/datawarehouse-vendors?hl=en.
