On Thu, 31 Jan 2002, Dave Palmer wrote:
> hello,
> Okay... i'm almost ready to throw this thing out the window... too bad its
> only a second floor... anyway... one of our users has been trying to send a
> message with an attachment to someone with a compuserve address and another
> with some other address (this is probably *not* relevant).
>
> anyway, our user keeps getting their messages bounced back with the famous
> "The maximum number of tentatives has been reached" message.
> I do not have the time (as I am rather busy doing real work) to sort through
> the few hundred spool directories (this is where the frustration comes in)
> looking through each slog file hoping to find something useful.
>
> So, anyone (not Davide... please... i know you'll just tell me to look
> through the slog files... and like I said... no time for that) have any clue
> as to why the scenerio I described is happening?
>
> its only happening with this one user, and everyone else account is working
> fine... its just this user happens to be the bean counter and needs to send
> out invoices... so its my ass right now.
It's difficult to answer without sufficent informations. 2000 reasons
could trigger this :
1) your IP is listed by some black list that compuserve uses
2) the email address of your account is listed in some spam list
3) compuserve has filter rejection on attachments ( or virus )
4) your IP does not have a RDNS resolution and compuserve uses this kind
of protection
5) network problems on compuserve <-> your network
Usually 1, 2 and 3 should give out ( in theory ) a 5xx class response that
will make XMail to stop sending soon and you should never receive the
message about the maximum number of delivery attempts.
So 4 or 5 are the most probable for me, but it's only a guess w/out slog
dumps.
- Davide
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