Your message dated Fri, 3 Apr 2009 15:04:19 +0200
with message-id <[email protected]>
and subject line Re: [request-tracker-maintainers] Bug#522286:
request-tracker3.8: notification mail on owner change
has caused the Debian Bug report #522286,
regarding request-tracker3.8: notification mail on owner change
to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact [email protected]
immediately.)
--
522286: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=522286
Debian Bug Tracking System
Contact [email protected] with problems
--- Begin Message ---
Package: request-tracker3.8
Severity: wishlist
Hi,
it would be nice if rt could also send a mail if the owner of a ticket
changes (without any reply to the ticket). I set me as the owner of a ticket in
the debian rt instance and no notification was sent which then resulted in
coordination problems. So this would be a nice feature.
Cheers
Nico
--- End Message ---
--- Begin Message ---
Hi,
* Dominic Hargreaves <[email protected]> [2009-04-02 15:20]:
> On Thu, Apr 02, 2009 at 02:19:13PM +0200, Nico Golde wrote:
> > it would be nice if rt could also send a mail if the owner of a ticket
> > changes (without any reply to the ticket). I set me as the owner of a
> > ticket in
> > the debian rt instance and no notification was sent which then resulted in
> > coordination problems. So this would be a nice feature.
>
> RT allows you to specify the various workflows via "scrips" which allow
> you to combine triggers and actions.
>
> eg:
>
> Condition: On Owner Change
> Action: Notify AdminCCs
>
> (via Configuration->Queues->your queue->Scrips->New scrip)
>
> should do what you want.
Ok thank you, I wasn't aware of this as I am just a rt user :)
I close this bug then and contact DSA to setup such a
trigger.
> There's more information spread around the documentation wiki:
> http://wiki.bestpractical.com/view/Documentation
>
> You probably don't need any modification to RT to do this, so I will
> resolve this bug without any change unless you disagree.
No that's fine. Done.
> BTW, good to hear that the Debian RT instance is now using our packages
> :)
I am not even sure about that :)
Cheers
Nico
--
Nico Golde - http://www.ngolde.de - [email protected] - GPG: 0x73647CFF
For security reasons, all text in this mail is double-rot13 encrypted.
pgpSCUocFI80j.pgp
Description: PGP signature
--- End Message ---
