Your message dated Mon, 27 Oct 2014 21:39:44 +0000 with message-id <[email protected]> and subject line Bug#763750: fixed in otrs2 3.3.9-2 has caused the Debian Bug report #763750, regarding otrs2: OTRS 3.3 - Process Management - cannot add keys or conditions / wrong jquery version to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact [email protected] immediately.) -- 763750: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=763750 Debian Bug Tracking System Contact [email protected] with problems
--- Begin Message ---Package: otrs2 Version: 3.3.9-1 Severity: normal -- System Information: Debian Release: 7.6 APT prefers stable APT policy: (500, 'stable') Architecture: amd64 (x86_64) Kernel: Linux 3.2.0-4-amd64 (SMP w/2 CPU cores) Locale: LANG=en_GB.UTF-8, LC_CTYPE=en_GB.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages otrs2 depends on: ii adduser 3.113+nmu3 ii apache2 [httpd-cgi] 2.4.10-2 ii apache2-mpm-worker [httpd-cgi] 2.4.10-2 ii dbconfig-common 1.8.47+nmu1 ii debconf [debconf-2.0] 1.5.49 ii fonts-font-awesome 4.0.0~dfsg-1 ii libapache-dbi-perl 1.11-1 ii libapache2-reload-perl 0.12-3 ii libauthen-sasl-perl 2.1500-1 ii libcrypt-passwdmd5-perl 1.3-10 ii libcss-minifier-perl 0.01-1 ii libdate-pcalc-perl 6.1-3+b1 ii libdbd-mysql-perl 4.028-2+b1 ii libdbd-pg-perl 3.4.1-2 ii libdbi-perl 1.631-3+b1 ii libemail-valid-perl 0.190-1 ii libgd-graph-perl 1.44-6 ii libgd-text-perl 0.86-8 ii libio-interactive-perl 0.0.6-1 ii libio-stringy-perl 2.110-5 ii libjavascript-minifier-perl 1.05-1 ii libjs-jquery 1.7.2+dfsg-3.2 ii libjs-jquery-ui 1.10.1+dfsg-1 ii libjson-perl 2.61-1 ii liblinux-distribution-perl 0.21-1 ii libmail-imapclient-perl 3.31-2 ii libmail-pop3client-perl 2.17-1 ii libmailtools-perl 2.09-1 ii libmime-tools-perl 5.503-1 ii libnet-imap-simple-perl 1.2030-1 ii libnet-imap-simple-ssl-perl 1.3-3 ii libnet-smtp-ssl-perl 1.01-3 ii libnet-sslglue-perl 1.052-1 ii libpdf-api2-perl 2.019-1+deb7u1 ii libproc-daemon-perl 0.14-1 ii libsoap-lite-perl 0.714-1 ii libsys-hostname-long-perl 1.4-2 ii libtext-csv-perl 1.21-1 ii libtext-diff-perl 1.41-1 ii libxml-feedpp-perl 0.43-1 ii libxml-parser-perl 2.41-3 ii libyaml-libyaml-perl 0.41-5+b1 ii libyaml-perl 0.81-1 ii perl [libdigest-sha-perl] 5.20.1-1 ii ttf-dejavu-core 2.33+svn2514-3 ii ttf-dejavu-extra 2.33-3 ii ucf 3.0025+nmu3 Versions of packages otrs2 recommends: ii ispell 3.3.02-6 ii libcrypt-eksblowfish-perl 0.009-1+b2 ii libencode-hanextra-perl 0.23-3+b1 ii libjson-xs-perl 2.340-1+b2 ii libtext-csv-xs-perl 1.11-2 ii postgresql 9.3+157 ii procmail 3.22-20+deb7u1 Versions of packages otrs2 suggests: ii libnet-ldap-perl 1:0.4400-1 ii libnet-smtp-tls-butmaintained-perl 0.17-1+deb7u1 pn otrs2-doc-en | otrs2-doc-de <none> -- debconf information excluded Hallo, there is a problem with the jquery version in otrs package. Problem Description: - In OTRS Process Management some functions are not working, e.g. adding a condition or another key (nothing happens when clicking the plus sign) in a transition - debugging with Firebug shows error "... parseHTML ... is not a function..." Steps to reproduce: - install otrs package with all dependencies - logon to web interface with admin permissions, e.g. root@localhost - goto Admin - Process Management and create a new process - create a new transition and click on the plus sign or on the button to create a new condition => nothing happens Root Cause: - jquery version 1.7 in Debian package repository is too old (upstream delivers jquery version 1.10 in folder .../js/thirdparty/... , but this is removed and symlinked to the debian jquery package) Workaround: - Download the original OTRS tar file matching the same version as installed from Debian repository - Extract files to a temporary folder - copy extracted folder .../js/thirdparty/jquery-1.10.0 to /usr/share/otrs/var/httpd/htdocs/js/thirdparty - rename or delete existing jquery symlink which is pointing to /usr/share/javascript/jquery - create new jquery symlink and point it to directory jquery-1.10.0 Proposed Solution: - Debian package of jquery needs to be updated to a later version or - deliver matching jquery version Best Regards Berni Turmann
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--- Begin Message ---Source: otrs2 Source-Version: 3.3.9-2 We believe that the bug you reported is fixed in the latest version of otrs2, which is due to be installed in the Debian FTP archive. A summary of the changes between this version and the previous one is attached. Thank you for reporting the bug, which will now be closed. If you have further comments please address them to [email protected], and the maintainer will reopen the bug report if appropriate. Debian distribution maintenance software pp. Patrick Matthäi <[email protected]> (supplier of updated otrs2 package) (This message was generated automatically at their request; if you believe that there is a problem with it please contact the archive administrators by mailing [email protected]) -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 Format: 1.8 Date: Mon, 27 Oct 2014 21:07:36 +0100 Source: otrs2 Binary: otrs2 otrs Architecture: source all Version: 3.3.9-2 Distribution: unstable Urgency: low Maintainer: Patrick Matthäi <[email protected]> Changed-By: Patrick Matthäi <[email protected]> Description: otrs - Open Ticket Request System (OTRS 3) otrs2 - Open Ticket Request System Closes: 763750 Changes: otrs2 (3.3.9-2) unstable; urgency=low . * Drop libjs-jquery dependency and use the emebedded version again to avoid application errors. Closes: #763750 * Bump Standards-Version to 3.9.6 (no changes required). * Remove unused override about package-contains-broken-symlink. Checksums-Sha1: 7bf6935c2abbef7a9b31b80425cfb938a76263a0 1771 otrs2_3.3.9-2.dsc 9435a7b9b1e943c0ea9cb375c427c8817f3627cf 39212 otrs2_3.3.9-2.debian.tar.xz c42d6b6379bfe689685b97146f94e7c97134de1f 5505506 otrs2_3.3.9-2_all.deb a94dd5e979a04c02aeaf98a0d85b58b35d3b0f8f 184482 otrs_3.3.9-2_all.deb Checksums-Sha256: 4299797007d6e459203fc7dd3c05e255f715c9e5d1acc80505089ef01933c741 1771 otrs2_3.3.9-2.dsc 1cb1c6782c73d1502d7cbf3af1d0b21b18f79a4dce4b560d49e9407e4e3390ba 39212 otrs2_3.3.9-2.debian.tar.xz c65e182ffc9b80c06b30d7dfc4fd687b01454fb895a2312ae11cdb66d2749e7a 5505506 otrs2_3.3.9-2_all.deb 209f2d724f3af94f022419ebb4cd00db048e6af329a46128169f9605ae23d5d2 184482 otrs_3.3.9-2_all.deb Files: 8a3f946eebf78123f0acfebb6a5e1607 1771 web optional otrs2_3.3.9-2.dsc c2f0494123f7611009128b87faae46ac 39212 web optional otrs2_3.3.9-2.debian.tar.xz a4561d6cc17c17121b25ff162329e149 5505506 web optional otrs2_3.3.9-2_all.deb 3b22e5046e6bc979c530300387e6a353 184482 web optional otrs_3.3.9-2_all.deb -----BEGIN PGP SIGNATURE----- Version: GnuPG v1 iQIcBAEBCAAGBQJUTqiVAAoJEBLZsEqQy9jk7ksP/2qVM2gTUOIGrgzbNlBhPzoI 6QudESvEoWSfrgzrKxPr+bxvnjNubF/3cBrh8HYaqBV2I5eek8LXX3U5aBQwuvR9 m6YAowsH+YSX+sl7a7G55nYt12keA0IF+XkyCSyMurZGt8stmQe7CLpTZU5sxObd xoDL1qQZDWmK2UjTzqLA8ge8PZ9jOKRsgS5z78LDQW3SKnJBs7Zc2HdohZasPOos sZuJyf5Uy81ZHxlkHAVqw1qXaKLZtQBWH0rWztLqAjGTBEpzaGxA1MlZp+ooWV6D M9cYHOkDBWM4q58cuBeCJcUwZ5/KDKYSbH1BniMPV63BEToMrZ17G4jHkoa0ZvLk 8JFxGam2Pj9u3Ruf6K33tHE69p/nWm2GGWn2fBrQZk1caiTF62+XHJrwvD1tovAE sykVNdzFJjX3eENiI4z7lJ5JrvGDakPBeR9QYk6hyorjl/hBJWrEPePZJ+jPMIpl nw5EPS2ioVyWTJz0dn0uYzioo+cd3t1YLxdKdbQcGbtb1PQf+KAATTFN9AEu2lh6 WFsPO5N3EXdszOGulJZkX0g35XmOVqM3kya6nTxM80JQFuyiCVaZM/UonOC+OA6B UjkbvSvnRI+C9sklTekGnmta0zP700W36bJjkHXrG/26N2frCO84dLxrD3UbHAnI zpn0LxGkZ3AMsVeeIXG4 =N2cj -----END PGP SIGNATURE-----
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