Package: otrs
Version: 1.3.2p01-3
Severity: normal
Hi,
according to the docs you can use fetchmail to obtain tickets via email.
This requires to put a .fetchmailrc into otrs home directory (/usr/share/otrs).
As a consequence you would have to put a config file under /usr because
symlinks are not allowed when using fetchmail.
Please provide a possibility (or documentation) how to obtain e-mail tickets.
Kind regards and thanks for maintaining otrs
Andreas.
-- System Information:
Debian Release: 3.1
APT prefers testing
APT policy: (501, 'testing'), (50, 'unstable')
Architecture: i386 (i686)
Kernel: Linux 2.6.8
Locale: [EMAIL PROTECTED], [EMAIL PROTECTED] (charmap=ISO-8859-15) (ignored:
LC_ALL set to [EMAIL PROTECTED])
Versions of packages otrs depends on:
ii apache 1.3.33-2 Versatile, high-performance HTTP s
ii libauthen-sasl-perl 2.08-1 Authen::SASL - SASL Authentication
ii libdate-pcalc-perl 1.2-2 Perl module for Gregorian calendar
ii libdbi-perl 1.45-1 The Perl5 Database Interface by Ti
ii libemail-valid-perl 0.15-1 Check validity of Internet email a
ii libio-stringy-perl 2.109-3 Perl5 modules for IO from scalars
ii libmailtools-perl 1.62-1 Manipulate email in perl programs
ii libmime-perl 5.415-1 Perl5 modules for MIME-compliant m
ii perl 5.8.4-5 Larry Wall's Practical Extraction
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