I just had the same problem on Ubuntu and find that /etc/shadow was in the
root group (bad upgrade?).

Make sure you have the right owner, group and permissions.

$ ls -l /etc/shadow
-rw-r----- 1 root shadow 3180 May 15 16:56 /etc/shadow

This may become a feature request on PAM: on a problem to read /etc/shadow,
log an useful message in syslog instead of 'user unkown'.


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