On 07/13/2015 01:38 AM, Carsten Schoenert wrote:
Hello Jerry,
On Sat, Jul 11, 2015 at 06:14:15PM -0400, Jerry Quinn wrote:
Dear Maintainer,
Every once in a while, Icedove will cease allowing me to drag emails into
folders. When this happens, I need to restart Icedove to restore the expected
behavior. It's pretty rare, say once in a month or two.
When this happens, I can still move an email to a folder using the right
button menu.
that's mostly generic description so please try to provide some more
information abaout your installation.
What plugins do you have installed? Which of them are from the
repositorys from Debian, which are installed locally?
Did you have any informations from the JS console or even if possible
from the stderr? Did you increase the debugging level of Icedove to see
more possible information?
Did you use a NFS or CIFS network share? Have you tried to disable alle
plugins and /or to use a new clean profile?
The Debian wiki holds some instructions how to do some debugging.
https://wiki.debian.org/Icedove#Debugging
Without some reproducible we can't digg into that issue.
Regards
Carsten
Here's the troubleshooting information and plugin info. All plugins were
installed from Debian repositories. I'm running on a local filesystem, so no
network shares are involved.
I don't have any JS console or stderr output for you.
The biggest issue with the debugging is that this bug is rare. It happens
perhaps once every 2 months or more and I don't know how to reproduce it. I
can run with high logging under gdb, but the log file may become enormous
before anything ever happens.
I'm open to suggestions, but I use Icedove for my daily email so am reticent
to disable everything for months on end ...
Application Basics
Name Icedove
Version 31.7.0
User Agent Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101
Icedove/31.7.0
Profile Directory
Open Directory
(Local drive)
Application Build ID 20150521230327
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts
ID
Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security
Authentication method Default?
account1
(none) Local Folders plain passwordCleartext
account4
(imap) cerberus:993 SSL passwordCleartext mail.optonline.net:25 plain
none true
Extensions
Name Version Enabled ID
Adblock Plus 2.6.9 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
CompactHeader 2.0.8 true {58D4392A-842E-11DE-B51A-C7B855D89593}
gContactSync 2.0.5 true [email protected]
Google Tasks Sync 0.5.1 true [email protected]
Iceowl 3.3.7 true {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider for Google Calendar 1.2 true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Nostalgy 0.2.15 false [email protected]
Important Modified Preferences
Name Value
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browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 31.7.0
gfx.blacklist.suggested-driver-version <Anything with EXT_texture_from_pixmap
support>
mail.openMessageBehavior.version 1
mailnews.database.global.datastore.id c0ae0469-a4b5-4052-9e94-c8e52c1b11d
mailnews.database.global.views.conversation.columns
{"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
network.cookie.prefsMigrated true
places.database.lastMaintenance 1436529168
places.history.expiration.transient_current_max_pages 104858
places.history.expiration.transient_optimal_database_size 167772160
plugin.importedState true
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Graphics
Adapter Description ATI Technologies Inc. -- AMD Radeon HD 7900 Series
Vendor ID ATI Technologies Inc.
Device ID AMD Radeon HD 7900 Series
Driver Version 4.5.13397 Compatibility Profile Context 13.25.18
WebGL Renderer false
GPU Accelerated Windows 0
AzureCanvasBackend cairo
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend none
AzureContentBackend cairo
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.19 Basic ECC 3.19.2 Basic ECC
NSS Util 3.19 3.19.2
NSS SSL 3.19 Basic ECC 3.19.2 Basic ECC
NSS S/MIME 3.19 Basic ECC 3.19.2 Basic ECC
Gnome Shell Integration
File: libgnome-shell-browser-plugin.so
Path: /usr/lib/mozilla/plugins/libgnome-shell-browser-plugin.so
Version:
State: Enabled
This plugin provides integration with Gnome Shell for live extension
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MIME Type Description Suffixes
application/x-gnome-shell-integration Gnome Shell Integration Dummy
Content-Type
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Path: /usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so
Version:
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This plug-in detects the presence of iTunes when opening iTunes Store URLs
in a web page with Firefox.
MIME Type Description Suffixes
application/itunes-plugin
IcedTea-Web Plugin (using IcedTea-Web 1.5.2 (1.5.2-1.1))
File: IcedTeaPlugin.so
Path: /usr/lib/jvm/java-7-openjdk-amd64/jre/lib/amd64/IcedTeaPlugin.so
Version:
State: Enabled
The IcedTea-Web Plugin executes Java applets.
MIME Type Description Suffixes
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application/x-java-applet IcedTea class,jar
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application/x-java-vm-npruntime IcedTea
Shockwave Flash
File: libflashplayer.so,libflashplayer.so
Path:
/usr/lib/flashplugin-nonfree/libflashplayer.so,/usr/lib/mozilla/plugins/libflashplayer.so
Version: 11.2.202.425
State: Enabled (STATE_VULNERABLE_UPDATE_AVAILABLE)
Shockwave Flash 11.2 r202
MIME Type Description Suffixes
application/x-shockwave-flash Shockwave Flash swf
application/futuresplash FutureSplash Player spl
application/x-shockwave-flash Shockwave Flash swf
application/futuresplash FutureSplash Player spl
