On Mon, Feb 14, 2005 at 03:34:11PM +0100, Niklas Jakobsson wrote:
>
> When RT tries to parse the following subject line:
> -----
> Subject: =?ISO-8859-1?Q?Re:_[netnod.se_#32108]_Offertf=F6rfr=E5gan_10GE-k?=
>         =?ISO-8859-1?Q?ort_Extreme_6808?=
> -----
> 
> It says the following in the logfile:
> -----
> Feb 14 14:42:46 chakotay RT: error:    couldn't parse head; error near:
> ort Extreme 6808   
> (/usr/share/request-tracker3/lib/RT/Template_Overlay.pm:341)  

I'm not sure there is much I can do to solve this myself, it looks a
bit unpleasant. I will pass on the bug report to upstream and see if
they have anything to say on the matter.

On a different note, I noticed that you have changed a few files that
you should _never_ touch:

> -- Package-specific info:
> Changed files:
>   etc/request-tracker3/RT_Config.pm

This can cause major problems when it comes to upgrading packages
(even between minor version changes). Always edit RT_SiteConfig.pm
instead.

>   usr/share/request-tracker3/html/NoAuth/images/rt.jpg
>   usr/share/request-tracker3/lib/RT/Action/Notify.pm

These 2 will be overwritten with the package files every time you
install a new version of the package. You should put them into the
relevant place within the /usr/local/share/request-tracker3/
directory. Your local changes will then be preserved from one Debian
version to the next.

Stephen Quinney


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