Package: otrs Version: 2.0.4p01-1 Severity: important In the default OTRS configuration, the Package Manager complains about not having enough permissions on the OTRS home directory (whatever that may be). It turns out, the OTRS home directory is /usr/share/otrs on Debian, but some files are stored in /var/lib/otrs and /etc/otrs. I expect this is not the OTRS default, so the SetPermissions.sh-script doesn't fix the permissions correctly, because symlinks are not followed (correct me if I'm wrong). Manually setting the permissions on /etc/otrs solves the problem, but I think SetPermissions.sh should be patched to fix the problem. In that case, permissions will be set correctly on installation of the package, since SetPermissions.sh is called then.
-- System Information: Debian Release: 3.1 APT prefers testing APT policy: (500, 'testing') Architecture: i386 (i686) Kernel: Linux 2.6.8-2-686 Locale: LANG=C, LC_CTYPE=C (charmap=ANSI_X3.4-1968) Versions of packages otrs depends on: ii apache2 2.0.54-5 next generation, scalable, extenda ii apache2-mpm-prefork [apach 2.0.54-5 traditional model for Apache2 ii libauthen-sasl-perl 2.08-2 Authen::SASL - SASL Authentication ii libdate-pcalc-perl 1.2-2 Perl module for Gregorian calendar ii libdbi-perl 1.46-6 Perl5 database interface by Tim Bu ii libemail-valid-perl 0.15-1 Check validity of Internet email a ii libio-stringy-perl 2.110-1 Perl5 modules for IO from scalars ii libmailtools-perl 1.62-1 Manipulate email in perl programs ii libmime-perl 5.417-1 Perl5 modules for MIME-compliant m ii perl 5.8.4-8sarge3 Larry Wall's Practical Extraction -- no debconf information -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
