Package: hplip
Version: 3.16.11+repack0-3
Severity: normal
Tags: upstream
Dear Maintainer,
* What led up to the situation?
Tried to print PDF from evince
* What exactly did you do (or not do) that was effective (or
ineffective)?
Pressed the print button
* What was the outcome of this action?
The print job "stopped"
* What outcome did you expect instead?
Some printed paper.
Looking in the cups error_log I see:
D [19/Oct/2017:14:03:08 +0200] [Job 2204] File
\"/usr/share/hplip/base/sixext.py\", line 109, in to_bytes_utf8
D [19/Oct/2017:14:03:08 +0200] [Job 2204] return s.encode(\"utf-8\")
D [19/Oct/2017:14:03:08 +0200] [Job 2204] UnicodeEncodeError: \'utf-8\' codec
can\'t encode character \'\\udcc3\' in position 19: surrogates not allowed
This appears to be the launchpad bug:
https://bugs.launchpad.net/hplip/+bug/1498366
A simple, possibly incorrect, fix is:
--- /usr/share/hplip/base/sixext.py.orig 2017-05-04 18:35:44.000000000
+0200
+++ /usr/share/hplip/base/sixext.py 2017-10-19 17:40:51.946105373 +0200
@@ -106,7 +106,7 @@
def to_bytes_utf8(s):
- return s.encode("utf-8")
+ return s.encode("utf-8", errors="surrogateescape")
def to_string_utf8(s):
-- Package-specific info:
Saving output in log file: /home/john/hp-check.log
HP Linux Imaging and Printing System (ver. 3.16.11)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed
to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 2-9.1 version is not supported. Using 2-8.6 versions dependencies to
verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) GNU/Linux
Host: persic
Proc: 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) GNU/Linux
Distribution: 2 9.1
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 2 distro
9.1 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.11
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.16.11
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/HP_Color_LaserJet_MFP_M476dw?ip=192.168.6.18
[installation]
version = 3.16.11
date_time = 10/19/17 17:47:40
<Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>
------------------------
| General Dependencies |
------------------------
libpthread libpthread - POSIX threads library
REQUIRED - b'2.24' OK -
error: cups-devel CUPS devel- Common Unix Printing System development files
REQUIRED - - MISSING 'cups-devel needs
to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 - MISSING 'python3-pyqt4
needs to be installed'
error: sane-devel SANE - Scanning library development files
REQUIRED - - MISSING 'sane-devel needs
to be installed'
error: python3-devel Python devel - Python development files
REQUIRED 2.2 3.5.3 MISSING 'python3-devel
needs to be installed'
python3-xml Python XML libraries
REQUIRED - 2.2.0 OK -
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.4 OK -
cups-ddk CUPS DDK - CUPS driver development kit
OPTIONAL - - OK -
sane SANE - Scanning library
REQUIRED - - OK -
error: libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.1.0 MISSING 'libcrypto needs
to be installed'
python3-pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 1.1.7 OK
-
error: libjpeg libjpeg - JPEG library
REQUIRED - - MISSING 'libjpeg needs to
be installed'
python3-reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - MISSING
'python3-notify2 needs to be installed'
python3X Python 2.2 or greater - Python programming language
REQUIRED 2.2 3.5.3 OK -
error: libusb libusb - USB library
REQUIRED - 1.0 MISSING 'libusb needs to
be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 - MISSING
'libnetsnmp-devel needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
OPTIONAL 4.0 - MISSING
'python3-pyqt4-dbus needs to be installed'
error: cups-image CUPS image - CUPS image development files
REQUIRED - - MISSING 'cups-image needs
to be installed'
-------------------------
| External Dependencies |
-------------------------
error: avahi-utils avahi-utils
OPTIONAL - - MISSING 'avahi-utils
needs to be installed'
network network -wget
OPTIONAL - 1.18 OK -
gs GhostScript - PostScript and PDF language interpreter and
previewer REQUIRED 7.05 9.20 OK -
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
error: dbus DBus - Message bus system
REQUIRED - 1.10.22 MISSING 'DBUS may not be
installed or not running'
error: xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 - MISSING 'xsane needs to
be installed'
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.25 OK -
error: cups CUPS - Common Unix Printing System
REQUIRED 1.1 - INCOMPAT 'CUPS may not be
installed or not running'
--------------
| COMPILEDEP |
--------------
gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 6.3.0 OK -
make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.1 OK -
error: libtool libtool - Library building support services
REQUIRED - - MISSING 'libtool needs to
be installed'
---------------------
| Python Extentions |
---------------------
hpmudext IO-Extension
REQUIRED - 3.16.11 OK -
cupsext CUPS-Extension
REQUIRED - 3.16.11 OK -
----------------------
| Scan Configuration |
----------------------
scanext Scan-SANE-Extension
REQUIRED - 3.16.11 OK -
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend
REQUIRED - 3.16.11 OK 'hpaio found in
/etc/sane.d/dll.conf'
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/net/HP_Color_LaserJet_MFP_M476dw?ip=canopic.CalvaEDI.COM' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dw all-in-one
device `hpaio:/net/HP_Color_LaserJet_MFP_M476dw?ip=runic.CalvaEDI.COM' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dw all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
canopic
-------
Type: Unknown
Device URI: hp:/net/HP_Color_LaserJet_MFP_M476dw?ip=canopic.CalvaEDI.COM
PPD: /etc/cups/ppd/canopic.ppd
warning: Failed to read /etc/cups/ppd/canopic.ppd ppd file
PPD Description:
Printer status: printer canopic is idle. enabled since Thu Oct 19 17:41:39 2017
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
runic
-----
Type: Unknown
Device URI: hp:/net/HP_Color_LaserJet_MFP_M476dw?ip=runic.CalvaEDI.COM
PPD: /etc/cups/ppd/runic.ppd
warning: Failed to read /etc/cups/ppd/runic.ppd ppd file
PPD Description:
Printer status: printer runic is idle. enabled since Thu Oct 19 09:40:11 2017
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
teutonic
--------
Type: Unknown
Device URI: socket://192.168.6.17
PPD: /etc/cups/ppd/teutonic.ppd
warning: Failed to read /etc/cups/ppd/teutonic.ppd ppd file
PPD Description:
Printer status: printer teutonic is idle. enabled since Wed Sep 13 12:20:26
2017
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libssl-dev' package is missing/incompatible
error: 'libjpeg62-turbo-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp' package is missing/incompatible
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'cups' package is missing or 'cups' service is not running.
error: 'libcups2' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'python3-notify2' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
error: 'avahi-utils' package is missing/incompatible
error: 'xsane' package is missing/incompatible
Total Errors: 16
Total Warnings: 3
Done.
-- System Information:
Debian Release: 9.1
APT prefers stable
APT policy: (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386
Kernel: Linux 4.9.0-3-amd64 (SMP w/4 CPU cores)
Locale: LANG=C.UTF-8, LC_CTYPE=C.UTF-8 (charmap=UTF-8), LANGUAGE=C.UTF-8
(charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
Versions of packages hplip depends on:
ii adduser 3.115
ii coreutils 8.26-3
ii cups 2.2.1-8
ii hplip-data 3.16.11+repack0-3
ii libc6 2.24-11+deb9u1
ii libcups2 2.2.1-8
ii libdbus-1-3 1.10.22-0+deb9u1
ii libhpmud0 3.16.11+repack0-3
ii libsane 1.0.25-4.1
ii libsane-hpaio 3.16.11+repack0-3
ii libsnmp30 5.7.3+dfsg-1.7
ii libusb-1.0-0 2:1.0.21-1
ii lsb-base 9.20161125
ii policykit-1 0.105-18
ii printer-driver-hpcups 3.16.11+repack0-3
ii python3 3.5.3-1
ii python3-dbus 1.2.4-1+b1
ii python3-gi 3.22.0-2
ii python3-pexpect 4.2.1-1
ii python3-pil 4.0.0-4
ii python3-reportlab 3.3.0-2
ii wget 1.18-5
Versions of packages hplip recommends:
ii avahi-daemon 0.6.32-2
ii printer-driver-postscript-hp 3.16.11+repack0-3
ii sane-utils 1.0.25-4.1
Versions of packages hplip suggests:
pn hplip-doc <none>
pn hplip-gui <none>
pn python3-notify2 <none>
ii system-config-printer 1.5.7-3
-- no debconf information
