On Fri, Feb 02, 2018 at 10:12:53AM +0100, A. LE GALL wrote:
> root@vm-rt:~# /usr/share/request-tracker4/libexec/rt-server.fcgi --socket 
> /var/run/rt4-fcgi.sock
> [3501] [Fri Feb  2 08:57:31 2018] [critical]: Something went wrong while 
> trying to run RT's standalone web server:
>         Can't locate FCGI/ProcManager.pm in @INC (you may need to install the 
> FCGI::ProcManager module) (@INC contains: 
> /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib 
> /etc/perl /usr/lib/x86_64-linux-gnu/perl5/5.24 /usr/share/perl5 
> /usr/lib/x86_64-linux-gnu/perl/5.24 /usr/share/perl/5.24 
> /usr/local/lib/site_perl /usr/lib/x86_64-linux-gnu/perl-base) at 
> /usr/share/perl5/Plack/Util.pm line 26. 
> (/usr/share/request-tracker4/lib/RT.pm:394)
> Something went wrong while trying to run RT's standalone web server:
>         Can't locate FCGI/ProcManager.pm in @INC (you may need to install the 
> FCGI::ProcManager module) (@INC contains: 
> /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib 
> /etc/perl /usr/lib/x86_64-linux-gnu/perl5/5.24 /usr/share/perl5 
> /usr/lib/x86_64-linux-gnu/perl/5.24 /usr/share/perl/5.24 
> /usr/local/lib/site_perl /usr/lib/x86_64-linux-gnu/perl-base) at 
> /usr/share/perl5/Plack/Util.pm line 26.
> 
> To fix this error, installation of the following package is required:  
> libfcgi-procmanager-perl
> So, I think is a good things to add the package in dep or at least rec.

This isn't the case on my testing (or live environment), so something
must be different about your environment. RT doesn't invoke
FCGI::ProcManager directly, and Plack only does so if called in a
certain way[1], so I'm not sure what could cause this.

Do you have any custom configuration or perl modules installed which
might cause this to behave differently to normal? Please provide the
output of:

reportbug --template request-tracker4
as well as any relevant parts of your RT configuration file(s),
which will help us figure out if there is something odd about your
environment.

Maybe someone else who is a bit more familiar with the FCGI part of
RT can comment. Either way, I'd like to understand why that module is
being invoked before adding it as a dependency.

Dominic.

[1] <https://metacpan.org/pod/Plack::Handler::FCGI#manager>

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