Hi,

On Sun, 23 Jan 2022, Marc Haber wrote:
> I regularly use pack...@packages.debian.org as Maintainer address for my
> packages. Having an implicit mailing list for package maintenance issues
> is extremele helpful and I appreciate that features.
> 
> Since a few weeks, messages to those addresses get multiplied inside the
> tracker, namely ticharich.debian.org, between five and ten times. I see
> this, and other members of the teams I am on see it as well.

This was due to a subscriber of the aide package being known under two
different emails varying only on the case. I don't know how this happened
because all the code should identify emails case-insensitively and not
create a second instance of the same email.

The email sending code assumes that we have a single UserEmail object
associated and it raises an exception when it tries to send the mail to
that address. Thus the email to forward was stuck in the "temporary failure"
case and was retried a few times until giving up, hence the multiple
copies for the the other subscribers.

Let me know if the problem persists. I will leave the ticket open to
remind me to improve the code to cope with the multiple unexpected
UserEmail objects for a single email...

Cheers,
-- 
  ⢀⣴⠾⠻⢶⣦⠀   Raphaël Hertzog <hert...@debian.org>
  ⣾⠁⢠⠒⠀⣿⡁
  ⢿⡄⠘⠷⠚⠋    The Debian Handbook: https://debian-handbook.info/get/
  ⠈⠳⣄⠀⠀⠀⠀   Debian Long Term Support: https://deb.li/LTS

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