Thanks for the hint with the changed module-name.

Mail-processing works again with the following changes:

--- /usr/share/otrs/Kernel/System/PostMaster/Filter/DetectBounceEmail.pm.ORIG   
2026-08-26 08:13:15.067921021 +0000
+++ /usr/share/otrs/Kernel/System/PostMaster/Filter/DetectBounceEmail.pm        
2026-08-26 10:26:12.396239507 +0000
@@ -12,8 +12,8 @@
 use strict;
 use warnings;

-use Sisimai::Data;
-use Sisimai::Message;
+use Sisimai::Fact;
+use Sisimai::Mail;

 our @ObjectDependencies = (
     'Kernel::Config',
@@ -48,11 +48,11 @@
         Value         => 'Checking if is a Bounce e-mail.',
     );

-    my $BounceMessage = Sisimai::Message->new( data => 
$Self->{ParserObject}->GetPlainEmail() );
+    my $BounceMessage = Sisimai::Mail->new( data => 
$Self->{ParserObject}->GetPlainEmail() );

     return 1 if !$BounceMessage;

-    my $BounceData = Sisimai::Data->make( data => $BounceMessage );
+    my $BounceData = Sisimai::Fact->make( data => $BounceMessage );

     return 1 if !$BounceData || !@{$BounceData};


Regards,

  Lars


Am 25.08.26 um 16:40 schrieb gregor herrmann:
Control: reassign -1 otrs2 6.5.15-2

On Tue, 25 Aug 2026 16:26:06 +0200, Lars Weber wrote:

After upgrading from Debian 12 to 13 the installed Znuny-OTRS ticket-system
stops processing the incoming tickets. The tickets reaches the system as mail
via SMTP/procmail. Znuny-OTRS relies on Sisimai/Data for mail-processing,
from an Znuny-OTRS log:

OTRS-otrs.Console.pl-Maint::PostMaster::Read-10
Can't locate Sisimai/Data.pm in @INC (you may need to install the Sisimai::Data module) (@INC entries checked: /usr/share/otrs/Custom /usr/share/otrs/Kernel/ cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.40.1 /usr/local/share/perl/5.40.1 /usr/lib/x86_64-linux-gnu/perl5/5.40 /usr/share/ perl5 /usr/lib/x86_64-linux-gnu/perl-base /usr/lib/x86_64-linux-gnu/perl/5.40 /usr/share/perl/5.40 /usr/local/lib/site_perl) at /usr/share/otrs/Kernel/System/ PostMaster/Filter/DetectBounceEmail.pm line 15.

Sisimai/Data was included in Debian 12, libsisimai-perl 4.25.15-1
but not anymore in Debian 13, libsisimai-perl 5.3.0-1

Sisimai::Data and Sisimai::Data::* have been renamed to Sisimai::Fact, so we 
can't ship it anymore.

I'm afraid, 
/usr/share/otrs/Kernel/System/PostMaster/Filter/DetectBounceEmail.pm will have 
to be adjusted to these changes in libsisimai-perl.

Reassigning the bug.


Cheers,
gregor



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