A database upgrade is indeed required to fix the following error when trying to switch to a queue view: > Can't use an undefined value as a HASH reference at > /usr/share/otrs//Kernel/System/Ticket/Article.pm line 1409.
FYI, these are the two SQL statements that need to be executed on the OTRS table (should work for both MySQL and PostgreSQL): > ALTER TABLE ticket ADD escalation_response_time INTEGER; > ALTER TABLE ticket ADD escalation_solution_time INTEGER; I suggest that DBUpdate-to-2.2.2.sql is provided in the 2.2.2 package, including a postinst warning or even a fully automated update using dbconfig or so. -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
