Package: otrs2 Version: 2.3.2-2 Severity: normal
During the Installation Process a Postgresdatabase otrs ist created in Utf8. The DefaultEncoding in Default.pm is set to iso-8859-1 At first we did not change this in Config.pm and this causes Postgreserrors during Ticket creation because Otrs makes INSERT-Acions with the wrong Encoding (Not in the Databaseencoding Utf8). Perhaps the DefaultEncoding should be set to the Encoding of the Database created during the installationprocess. Best regards Ingo Rauschenberg ([email protected]) -- System Information: Debian Release: 5.0 APT prefers testing APT policy: (500, 'testing') Architecture: i386 (i686) Kernel: Linux 2.6.25.14-cms.dellpexy50-5 (SMP w/8 CPU cores) Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/bash Versions of packages otrs2 depends on: ii adduser 3.110 add and remove users and groups ii apache2 2.2.9-10+lenny1 Apache HTTP Server metapackage ii apache2-mpm-worker [http 2.2.9-10+lenny1 Apache HTTP Server - high speed th ii dbconfig-common 1.8.39 common framework for packaging dat ii debconf 1.5.24 Debian configuration management sy ii libauthen-sasl-perl 2.12-1 Authen::SASL - SASL Authentication ii libcrypt-passwdmd5-perl 1.3-9 interoperable MD5-based crypt() fo ii libdate-pcalc-perl 1.2-3 Perl module for Gregorian calendar ii libdbi-perl 1.605-1 Perl5 database interface by Tim Bu ii libemail-valid-perl 0.179-2 Check validity of Internet email a ii libio-stringy-perl 2.110-4 Perl modules for IO from scalars a ii libmailtools-perl 2.03-1 Manipulate email in perl programs ii libmime-tools-perl 5.427-1 Perl5 modules for MIME-compliant m ii libtext-diff-perl 0.35-3 Perform diffs on files and record ii libxml-parser-perl 2.36-1.1+b1 Perl module for parsing XML files ii perl 5.10.0-18 Larry Wall's Practical Extraction ii ucf 3.0011 Update Configuration File: preserv Versions of packages otrs2 recommends: ii ispell 3.1.20.0-4.4 International Ispell (an interacti ii libapache2-mod-perl2 2.0.4-5 Integration of perl with the Apach ii libdbd-mysql-perl 4.007-1 A Perl5 database interface to the ii libdbd-pg-perl 2.8.7-1 Perl DBI driver for the PostgreSQL ii libgd-graph-perl 1.44-3 Graph Plotting Module for Perl 5 ii libgd-text-perl 0.86-5 Text utilities for use with GD ii libtext-csv-perl 1.06-1 comma-separated values manipulator ii mysql-server 5.0.51a-20 MySQL database server (metapackage ii mysql-server-5.0 [mysql-ser 5.0.51a-20 MySQL database server binaries ii postgresql-8.3 8.3.5-1 object-relational SQL database, ve ii procmail 3.22-16 Versatile e-mail processor Versions of packages otrs2 suggests: ii libnet-ldap-perl 1:0.36-1 A Client interface to LDAP servers ii otrs2-doc-de 20080724-1 Open Ticket Request System - Germa -- debconf information: otrs2/install-error: abort otrs2/remove-error: abort otrs2/pgsql/authmethod-admin: ident otrs2/pgsql/method: unix socket otrs2/db/app-user: otrs otrs2/resetdbuser: true otrs2/pgsql/changeconf: false otrs2/pgsql/authmethod-user: ident otrs2/internal/skip-preseed: false otrs2/remote/port: otrs2/upgrade-backup: true otrs2/db/dbname: otrs2 otrs2/pgsql/admin-user: postgres otrs2/dbconfig-reinstall: false otrs2/db/basepath: * otrs2/dbconfig-install: true otrs2/pgsql/manualconf: otrs2/mysql/method: unix socket otrs2/dbconfig-remove: otrs2/upgrade-error: abort otrs2/remote/newhost: otrs2/internal/reconfiguring: false otrs2/purge: false * otrs2/database-type: pgsql otrs2/pgsql/no-empty-passwords: * otrs2/dbconfig-upgrade: true otrs2/passwords-do-not-match: otrs2/remote/host: otrs2/missing-db-package-error: abort otrs2/mysql/admin-user: root -- To UNSUBSCRIBE, email to [email protected] with a subject of "unsubscribe". Trouble? Contact [email protected]
