Package: request-tracker3.4
Version: 3.4.2-4
Severity: important

Hello,

In /usr/share/request-tracker3.4/lib/RT/Handle.pm in subroutine Connect,
the environment variables NLS_LANG and NLS_NCHAR are set when connecting
to an Oracle database. These settings do not work in combination with
our Oracle 9 installation. If I remove the offending lines from
Handle.pm (ie, those variables are not set anymore) then everything
works fine. If people do need these environment variables set, I request
that it is made configurable instead of hardcoded.

Note: this affects both the version in stable and in unstable.

-- System Information:
Debian Release: testing/unstable
  APT prefers unstable
  APT policy: (500, 'unstable')
Architecture: i386 (i686)
Shell:  /bin/sh linked to /bin/bash
Kernel: Linux 2.6.12.2-p4-uvt
Locale: LANG=nl_NL.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)

Versions of packages request-tracker3.4 depends on:
ii  apache                       1.3.33-7    versatile, high-performance HTTP s
ii  apache2                      2.0.54-4    next generation, scalable, extenda
ii  apache2-mpm-worker [apache2] 2.0.54-4    high speed threaded model for Apac
ii  libapache-dbi-perl           0.94-2      Connect apache server to database 
ii  libapache-mod-perl           1.29.0.3-7  integration of perl with the Apach
ii  libapache-request-perl       1.1-0.1     Generic Apache Request Library
ii  libapache-session-perl       1.60-2      Perl modules for keeping persisten
ii  libcache-cache-perl          1.04-1      Managed caches of persistent infor
ii  libcache-simple-timedexpiry- 0.21-1      Perl module to cache and expire ke
ii  libclass-returnvalue-perl    0.52-1      A return-value object that lets yo
ii  libdbd-pg-perl               1.43-1      a PostgreSQL interface for Perl 5 
ii  libdbi-perl                  1.48-1      Perl5 database interface by Tim Bu
ii  libdbix-searchbuilder-perl   1.27-1      Encapsulate SQL queries and rows i
ii  libexception-class-perl      1.21-1      a module that allows you to declar
ii  libfcgi-perl                 0.67-2      FastCGI Perl module
ii  libfreezethaw-perl           0.43-2      converting Perl structures to stri
ii  libhtml-mason-perl           1:1.30-1    HTML::Mason Perl module
ii  libhtml-parser-perl          3.45-2      A collection of modules that parse
ii  libhtml-scrubber-perl        0.08-2      Perl extension for scrubbing/sanit
ii  liblocale-maketext-fuzzy-per 0.02-1      Maketext from already interpolated
ii  liblocale-maketext-lexicon-p 0.49-1      Lexicon-handling backends for "Loc
ii  liblog-dispatch-perl         2.10-1      Dispatches messages to multiple Lo
ii  libmailtools-perl            1.62-1      Manipulate email in perl programs
ii  libmime-perl                 5.417-1     Perl5 modules for MIME-compliant m
ii  libmldbm-perl                2.01-1      Store multidimensional hash struct
ii  libmodule-versions-report-pe 1.02-2      Report versions of all modules in 
ii  libparams-validate-perl      0.77-1      validate parameters to Perl method
ii  libregexp-common-perl        2.120-1     Provide commonly requested regular
ii  libterm-readkey-perl         2.30-2      A perl module for simple terminal 
ii  libtest-inline-perl          0.16-1      Embed tests and code examples in P
ii  libtext-autoformat-perl      1.12-3      Perl module for automatic text wra
ii  libtext-quoted-perl          1.8-2       Extract the structure of a quoted 
ii  libtext-template-perl        1.44-1.1    Text::Template perl module
ii  libtext-wrapper-perl         1.000-2     Simple word wrapping routine
ii  libtime-modules-perl         2003.1126-2 Various Perl modules for time/date
ii  libtree-simple-perl          1.15-1      A simple tree object
ii  libxml-rss-perl              1.05-1      Perl module for managing RSS (RDF 
ii  libxml-simple-perl           2.14-1      Perl module for reading and writin
ii  perl                         5.8.7-4     Larry Wall's Practical Extraction 
ii  postfix [mail-transport-agen 2.2.4-1     A high-performance mail transport 
ii  rt3.4-clients                3.4.2-4     Mail gateway and command-line inte
ii  sysklogd [system-log-daemon] 1.4.1-17    System Logging Daemon

Versions of packages request-tracker3.4 recommends:
pn  postgresql | mysql-server     <none>     (no description available)

-- no debconf information


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