I have seen this intermittent issue opening Zimbra webmail attachments in 
Firefox on and off for several years.  I finally pinned it down to an issue 
with the mailcap entry for that mime type.  In my systems /etc/mailcap file for 
docx files is the entry:

application/vnd.openxmlformats-officedocument.wordprocessingml.document; 
soffice -no-oosplash -writer '%s'; edit=soffice -no-oosplash -writer '%s'; 
test=test -n "$DISPLAY"; description="Office Open XML Document"; 
nametemplate=%s.doc

This failed intermittently to open the attachment.  I added the shortened line 
below to my ~/.mailcap to override the setting above.

application/vnd.openxmlformats-officedocument.wordprocessingml.document; 
soffice -no-oosplash -writer '%s'; description="Office Open XML Document"; 
nametemplate=%s.docx

Using the second line opening the file works every time so far.  I am not sure 
if the length of the line or one of the entries is the issue.

Regards

Murray



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