Package: otrs2 Version: 3.1.1+dfsg1-1 Severity: important Dear Maintainer,
I did an upgrade coming from otrs2 3.0.something but apache2 wouldn't start. In the error.log I found the following: [Sat Feb 25 11:20:36 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/share/otrs/Custom /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/otrs/scripts/apache2-perl-startup.pl line 51. BEGIN failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1. [Sat Feb 25 11:20:36 2012] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server otrs.schwaar.com:0, exiting... Line 51 of "/usr/share/otrs/scripts/apache2-perl-startup.pl" says: use Apache::DBI; So the fix was easy: "apt-get install libapache-dbi-perl" So otrs2 should depend an libapache-dbi-perl. -- System Information: Debian Release: wheezy/sid APT prefers testing APT policy: (990, 'testing'), (500, 'unstable'), (500, 'stable') Architecture: i386 (i686) Kernel: Linux 2.6.38-2-686-bigmem (SMP w/1 CPU core) Locale: LANG=de_AT.UTF-8, LC_CTYPE=de_AT.UTF-8 (charmap=UTF-8) (ignored: LC_ALL set to de_AT.UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages otrs2 depends on: ii adduser 3.113+nmu1 ii apache2-mpm-worker [httpd-cgi] 2.2.22-1 ii dbconfig-common 1.8.47+nmu1 ii debconf [debconf-2.0] 1.5.41 ii libapache2-reload-perl 0.11-2 ii libauthen-sasl-perl 2.1500-1 ii libcrypt-passwdmd5-perl 1.3-10 ii libcss-minifier-perl 0.01-1 ii libdate-pcalc-perl 6.1-1+b2 ii libdbd-pg-perl 2.18.1-1+b1 ii libdbi-perl 1.616-1+b2 ii libdigest-sha-perl 5.70-1 ii libemail-valid-perl 0.187-1 ii libgd-graph-perl 1.44-6 ii libgd-text-perl 0.86-8 ii libio-stringy-perl 2.110-5 ii libjavascript-minifier-perl 1.05-1 ii libjs-jquery 1.7.1-1 ii libjs-jquery-ui 1.8.ooops.17+dfsg-1 ii libjs-prototype 1.7.0-2 ii libjs-yui 2.8.2r1~squeeze-1 ii libjson-perl 2.53-1 ii libmail-pop3client-perl 2.17-1 ii libmailtools-perl 2.08-1 ii libmime-tools-perl 5.502-1 ii libnet-imap-simple-perl 1.2030-1 ii libnet-imap-simple-ssl-perl 1.3-3 ii libnet-smtp-ssl-perl 1.01-3 ii libpdf-api2-perl 2.019-1 ii libsoap-lite-perl 0.714-1 ii libtext-csv-perl 1.21-1 ii libtext-diff-perl 1.41-1 ii libxml-feedpp-perl 0.43-1 ii libxml-parser-perl 2.41-1+b1 ii libyaml-perl 0.80-1 ii perl [libdigest-sha-perl] 5.14.2-7 ii ttf-dejavu-core 2.33-2 ii ttf-dejavu-extra 2.33-2 ii ucf 3.0025+nmu2 Versions of packages otrs2 recommends: ii aspell 0.60.7~20110707-1 ii postgresql 9.1+128 ii procmail 3.22-19 Versions of packages otrs2 suggests: pn libencode-hanextra-perl <none> pn libnet-ldap-perl <none> pn otrs2-doc-en | otrs2-doc-de <none> -- debconf information: otrs2/pgsql/manualconf: otrs2/mysql/method: unix socket otrs2/dbconfig-remove: otrs2/upgrade-error: abort * otrs2/install-error: ignore otrs2/remove-error: abort * otrs2/pgsql/method: tcp/ip * otrs2/pgsql/authmethod-admin: password * otrs2/remote/newhost: 127.0.0.1 * otrs2/db/app-user: otrs otrs2/internal/reconfiguring: false otrs2/resetdbuser: true otrs2/purge: false otrs2/pgsql/changeconf: false * otrs2/pgsql/authmethod-user: password * otrs2/database-type: pgsql otrs2/pgsql/no-empty-passwords: * otrs2/dbconfig-upgrade: true otrs2/internal/skip-preseed: false * otrs2/remote/port: otrs2/passwords-do-not-match: otrs2/upgrade-backup: true * otrs2/db/dbname: otrs3 * otrs2/pgsql/admin-user: root otrs2/dbconfig-reinstall: false * otrs2/remote/host: 127.0.0.1 otrs2/db/basepath: otrs2/missing-db-package-error: abort * otrs2/dbconfig-install: true otrs2/mysql/admin-user: root -- To UNSUBSCRIBE, email to [email protected] with a subject of "unsubscribe". Trouble? Contact [email protected]
