Package: otrs Version: 2.0.4p01-1 Severity: grave Justification: renders package unusable
Hello, after latest upgrade in testing OTRS became unusable: http://localhost/cgi-bin/otrs/customer.pl Forbidden You don't have permission to access /cgi-bin/otrs/customer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.0.54 (Debian GNU/Linux) PHP/4.4.0-4 Server at wr-linux02.rki.ivbb.bund.de Port 80 Moreover the cron jobs fail continuousely: ----------------------------------------------------------------------------------- Date: Fri, 09 Dec 2005 08:00:04 +0100 From: Cron Daemon <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: Cron <[EMAIL PROTECTED]> test -x $HOME/bin/GenericAgent.pl && $HOME/bin/GenericAgent.pl -c db >> /dev/null DBD::Pg::st execute failed: FEHLER: Relation »process_id« existiert nicht ERROR: OTRS-GenericAgent-10 Perl: 5.8.7 OS: linux Time: Fri Dec 9 08:00:04 2005 Message: FEHLER: Relation »process_id« existiert nicht , SQL: 'SELECT process_name, process_id, process_host, process_create FROM process_id WHERE process_name = 'GenericAgent'' Traceback (14567): Module: Kernel::System::PID::PIDGet (v1.3) Line: 167 Module: Kernel::System::PID::PIDCreate (v1.3) Line: 100 Module: /usr/share/otrs/bin/GenericAgent.pl (v1.36) Line: 123 DBD::Pg::db do failed: FEHLER: Relation »process_id« existiert nicht ERROR: OTRS-GenericAgent-10 Perl: 5.8.7 OS: linux Time: Fri Dec 9 08:00:04 2005 Message: FEHLER: Relation »process_id« existiert nicht , SQL: 'INSERT INTO process_id (process_name, process_id, process_host, process_create) VALUES ('GenericAgent', '14567', 'wr-linux02.rki.ivbb.bund.de', 1134111604)' Traceback (14567): Module: Kernel::System::PID::PIDCreate (v1.3) Line: 129 Module: /usr/share/otrs/bin/GenericAgent.pl (v1.36) Line: 123 ------------------------------------------------------------------------------- Tha database ist stored in PostgreSQL. The postgresql server was upgraded in the same apt-get upgrade process. The database itself looks fine and is accessible via other clients (psql, pgamdin3). Feel free to ask me for further information that might be needed to track down the problem. Kind regards Andreas. -- System Information: Debian Release: testing/unstable APT prefers testing APT policy: (501, 'testing'), (50, 'unstable') Architecture: i386 (i686) Shell: /bin/sh linked to /bin/bash Kernel: Linux 2.6.11 Locale: [EMAIL PROTECTED], [EMAIL PROTECTED] (charmap=ISO-8859-15) Versions of packages otrs depends on: ii apache2 2.0.54-5 next generation, scalable, extenda ii apache2-mpm-prefork [apache2] 2.0.54-5 traditional model for Apache2 ii libauthen-sasl-perl 2.09-1 Authen::SASL - SASL Authentication ii libdate-pcalc-perl 1.2-2 Perl module for Gregorian calendar ii libdbi-perl 1.48-2 Perl5 database interface by Tim Bu ii libemail-valid-perl 0.15-3 Check validity of Internet email a ii libio-stringy-perl 2.110-1 Perl5 modules for IO from scalars ii libmailtools-perl 1.62-1 Manipulate email in perl programs ii libmime-perl 5.418-1 Perl5 modules for MIME-compliant m ii perl 5.8.7-7 Larry Wall's Practical Extraction Versions of packages otrs recommends: ii aspell 0.60.3-5 GNU Aspell spell-checker ii ispell 3.1.20.0-4 International Ispell (an interacti pn libapache2-mod-perl2 | libapa <none> (no description available) ii libdbd-mysql-perl 3.0002-1 A Perl5 database interface to the ii libdbd-pg-perl 1.43-1 a PostgreSQL interface for Perl 5 pn libgd-graph-perl <none> (no description available) pn libgd-text-perl <none> (no description available) ii mysql-server 4.1.14-6 mysql database server (transitiona ii mysql-server-4.1 [mysql-serve 4.1.14-6 mysql database server binaries ii postgresql 7.5.13 object-relational SQL database man ii procmail 3.22-11 Versatile e-mail processor -- debconf-show failed
