Hello Hugo, sorry for the late reply, I almost failed to notice your mail to debian-www.
You are already the second person complaining about this vendor, so for the moment, I have removed them from our vendor list. The other complaint was almost a year ago: http://lists.debian.org/debian-www/2008/05/msg00010.html To the people at Atua Tech: What is your response to the problems that Hugo has with you? On Wed, Jan 28, 2009 at 02:30:49AM -0800, Hugo Martins Bezerra wrote: > My name is Hugo and I'm from Brazil. I'm writing in order to inform > you about a vendor from Brazil, Atua Tech Desenvolvimento, that I > paid to send me DVDs and a book of Debian, but unfortunately they > haven't already sent them to me at all. I paid the amount of R$80,00 > (something like USD$35,00) on 14th January. They don't have a phone > number to call them, and every time that I send an e-mail to them on > "Fale Conosco" (Talk with us), I have no answer. > > They sent an e-mail to me just to assure me that they received the money. > > I hope you could help me because I don't know what to do. I just trusted > on the Debian Linux partners as I trust on Debian Linux. > > Yours sincerely, > > Hugo Unfortunately, there is not much we can do to help you, apart from removing vendors that cause trouble - sorry! All the best, Richard -- __ _ |_) /| Richard Atterer | GnuPG key: 888354F7 | \/¯| http://atterer.net | 08A9 7B7D 3D13 3EF2 3D25 D157 79E6 F6DC 8883 54F7 ¯ '` ¯ -- To UNSUBSCRIBE, email to debian-cd-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org