*** Please read this important information ***
ENERGIS ABUSE TICKET 1645946
Please quote this reference number in the subject line of any messages
relating to this case.
Thank you for your recent e-mail concerning possible Internet abuse.
This email contains important information that you need to be aware of to
ensure that the Energis Internet Abuse Team can deal with your report as
quickly and as effectively as possible.
1. Why have I received this e-mail?
2. What will Energis do as a result of my report of possible Internet
abuse?
3. What do I need to do to enable Energis to promptly and effectively
investigate my report?
4. Where do I go for further information or help?
5. Further Contact Information
1. Why have I received this e-mail?
This reply has been generated automatically by Energis systems in response
to an e-mail from your e-mail address sent to the Energis Internet Abuse
Team.
2. What will Energis do as a result of my report of possible Internet
abuse?
Energis take Internet abuse very seriously and has a dedicated Internet
abuse team for investigating all reports of Internet abuse originating
from the Energis network. All end-users have agreed to abide by an
Acceptable Use Policy and Energis ensure that this is complied with.
If your report relates to abuse which originates from the Energis network
and you provide Energis with the information necessary to trace the end
user(s) involved, Energis will take appropriate action in accordance with
our policies and procedures.
If your report relates to abuse which does not originate from the Energis
Network you will need to send your report to the originating ISP. Our
web site http://www.energis.com/service/search.asp contains further
information to assist you in obtaining this information.
The Energis Internet Abuse team cannot assist you with support issues. For
any support issues, please contact the support email address or help-line
for your ISP. Details should be available on your ISP.s Home Page.
3. What do I need to do to enable Energis to promptly and effectively
investigate my report?
Please be aware that Energis receive approximately 1,000 reports of
possible Internet abuse each day. We investigate each report, but we may
not be able to respond to a report which either is not related to Energis
or if you do not provide all the necessary information.
If your original report did not include all of the information specified
below, please reply to this message with the full information, quoting the
reference number above.
For all reports of Internet abuse Energis require the following
information.
i) Originating IP address
ii) Date and time (with time zone) of the possible abuse
iii) Details of the nature of the abuse
iv) Any other supporting information
For spam or other email abuse, or abuse of newsgroups you can identify the
originating IP address of the message in the "full-header" or "message
source" of the message. Please forward the full headers and content of the
message. Our web site http://www.energis.com/service/flowchart.asp contains
further information to assist you in obtaining this information.
For port-scanning abuse or attempted hacking identified by your firewall,
the IP address and date and time of the message can be obtained from your
firewall log. Please specify the time zone that the logs are set to. Our
web site http://www.energis.com/service/flowchart.asp contains further
information to assist you in identifying this information.
If the originating IP address is assigned to a 'web cache', rather than to
a modem, Energis have a maximum of 30 hours to trace the user responsible
for the abuse, so please act quickly. In such cases, please phone our
answer service on +44(0)113 207 6239 and quote the above reference number.
Please ensure that all reports are sent in **Plain Text** format (not
HTML) and that all information is in the body of the email. Energis
security systems cannot accept attachments to your email. You should not
send virus attachments with your email, but please include the filename of
the virus in your email.
4. Where do I go for further information?
To find out more about reporting Internet abuse you can visit our web site
at www.energis.com/abuse.
5. Further Contact Information
The Energis IP Abuse Team business hours are Monday to Friday between
8.30am and 5.30pm (5pm on Fridays).
If you have an urgent abuse issue, please leave a message on our answer
phone: +44(0)113 207 6239. Your call will not be answered personally but
you can leave a message 24 hours a day (please state your name, contact
number and case reference). A member of the team will return your call
during normal business hours. If a message is left outside of normal
business hours, you will be contacted the next working day.
If the abuse is a genuine emergency, occurs out of normal business hours
and cannot wait until the next working day, please telephone our 24 hour
Network Management Center on: +44(0)845 078 8888 (select option 1) . This
number is for emergencies only. Non-emergencies and locked accounts cannot
be dealt with via this number.
Thank you for your continued co-operation.
Energis Internet Abuse Team
