]] The Wanderer 

> I suspect that, from his perspective, closing the bug report _makes_
> that report "disappear with no response" - or, at least, that it makes
> it do so to a greater extent than leaving it open with no answer would
> do.

Closing bugs don't make them disappear, we're not deleting them.

> "Bug report filed, remains open indefinitely with no response" comes
> across as "no one cares", true - but "bug report filed, closed without
> attempting to fix" comes across as rejection of the report, and
> therefore, of the idea that the report represents a valid problem. It's
> easy to see how the latter is a stronger negative than the former.

I'd be much more annoyed at not getting a response than «your bug report
lacks crucial detail needed to debug the problem».  The latter is
actionable on my part (I can try to find the information/answer the
questions).  In the former case, was there something wrong with the bug
report?  Did it even reach a human?  Did they just not care?  It's hard
to know, and it's completely inactionable (unactionable?) from the
submitter's point of view.

Tollef Fog Heen
UNIX is user friendly, it's just picky about who its friends are

Reply via email to