Tirsdag 17 juli 2007 18:35, skrev Petter Reinholdtsen: > I thought that book was already replaced. Do we really want to > update that version, and not its replacement?
Kind of. An ITIL document really focus on how to make a service organisation for maintenance, help desk, infrastructure, problem solving and configuration management and such. This for centralised maintenance and upkeep of Skolelinux at one or many schools. But having ITIL documentation is not enough. Also teaching material should be built on that. Kursdoc was made to give teachers a simple introduction to Skolelinux locally installed at one school. There are relatively easy, to include itil-stuff in kursdoc as is, also giving a step stone to next level of maintenance. The Ministry of Education and Research in Norway founded the ITIL documentation back in 2004 and 2005. One out of four main target was: Norwegian educational institutions shall have an infrastructure and services of high quality in 2008. Teaching arenas shall have technical equipment and network with sufficient bandwidth. Development and use of computers in learning shall be supported by safe and cost efficient operational solutions. The ITIL documentation is a delivery in accordance with the goal: safe an cost efficient operational solutions. I think it's a good idea to add itil to the teaching material. Best regards Knut Yrvin
