I am not using NIS and have what seems to be the same issue.

Using Squeeze .  this is an open-vz running dovecot-imap .

*some* users can not check their mail. there is no useful error
written to any log file  that I could find.

this is the dovecot log entry for a failed auth:
Oct 14 10:00:15 webmail dovecot: imap-login: Disconnected (auth
failed, 1 attempts): user=<user1234>, method=PLAIN, rip=xxx.xxx.xxx.xx
, lip=10.100.100.89


as root when I do " su  -  non-working-user-for-imap"  I get :
su: Authentication service cannot retrieve authentication info
(Ignored)

for a user able to use imap I do not get that error.

Those users can log into an etch dovecot server .

Until this is fixed i am switching the container to a different release .

If there are any tests or more info needed please let me know.



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