On Wed, 2002-06-26 at 20:16, Tinus Nijmeijers wrote: > On Wed, 2002-06-26 at 11:11, Roger Abrahamsson wrote: > > >I'm having the problem that users are checking their mail (pop3) every > > >other minute or so. .... > > suddenly blocked.. change password or whatever, and then restore it 5/10 > > minutes .... > > yes. seems more expensive than just letting them carry on though. >
And you are missing a good Customer Service delivery opportunity that works in both the commercial and non-profit worlds. You report the effect on your services by the configuration on the computer that they use. Inform them it needs to be brought up to date, and then deliver your selected means of getting the client side working properly with your servers. Automate the detection of "frequent checkers" if you wish but send them email, they do want to get some. Turn it into a positive experience by being proactive using email itself. We have been very successful with a 5 - 10 minute phone call, as a local provider providing the local service edge. We have had some reasonable success with specific instructions via email, but you need to know the software they use and version to do it correctly. For many, I would imagine language would be an issue. It is a one time fix, giving you an opportunity to display both your concern for service and your technical competence. Or be a BOFH. Gerard -- Bowman said: "So you put it with the players, they are the one that decide the games. Naturally, the coach has a game plan, and it has to be exercised or executed. But I remember saying the players have to get it on their own. -- Scotty Bowman, coach of the Stanley Cup winning Detroit Red Wings -- The Chronicle-Hearld/The Mail Star, Halifax NS. June 15, 2002. -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
