Hello, I've had experience with both theplanet and servermatrix.com (which is a lower-cost subsidiary of theplanet). I've had a great experience with both companies. I currently have a debian server at servermatrix and couldn't be happier with it.
I had some pretty specific (and probably unusual) requests for setup of the server and filesystem layout and they handled them perfectly. As far as uptime goes, it's good enough that I don't even bother to worry about it. They seem to have enough redundancy and, more importantly, seem to have more than enough knowledge on how to run things that this isn't a concern of mine. I've had a couple occasions to use their tech support, like when I hosed the first kernel recompile as I figured out the right drivers for the hardware. In general they appeared knowledgeable. I have pretty good confidence that if something goes wrong and I need eyes and hands on the console that they would be able to help out. Just as important, they're *willing* to help out. The people I've dealt with have been professional and courteous. Naturally, all of this is based solely on my experience with both companies over the last ~14 months, so your experience may vary. Also, fyi, I manage my own server so I have no experience with their control panel software or any of their managed or partically-managed plans. Steve On Fri, Jul 23, 2004 at 01:37:03AM +0800, Chad Adlawan wrote: > Good Day Everyone! > > > Has anybody here tried hosting or getting a hosting solution from > ThePlanet.com? I've been surfing their site, trying live chat with > their sales reps, and was pretty much satisfied with the way they > handled my queries. They also offer good packages PLUS the fact that > they offer Debian hosting. > > So before I sign-up, can anyone here who has any experience with them > offer me/us a review of what their service is like? Uptime, tech > support, competence in general? > > > Many thanks! > > Chad > > > -- > To UNSUBSCRIBE, email to [EMAIL PROTECTED] > with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED] -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
