Dear Valued User, Thank you for contacting customer support. In this auto-response, you should find useful answers to your questions about our site. If you are still unable to find the information you need, please contact [EMAIL PROTECTED] and we will gladly explore the problem for you.
-------------------------- YOUR ACCOUNT -------------------------- Q: Why can't I log in? A: Make sure you are entering the same email address you used when you originally registered. Also, remember that passwords are case sensitive, so capitalizing unnecessarily or failing to capitalize could result in a failed log in. Q: How do I change my account email or password? A: To update or change the information in your account, click on the link below: http://citimortgage.domania.com/account/edit.jsp Q: I forgot my password. How do I log in? A: Click on the link below and enter the email address you used when you registered. We will email you immediately with the password we have on file for you. http://citimortgage.domania.com/login/forgot.jsp ----------------------------- YOUR MORTGAGE ----------------------------- Q: I have a question about my mortgage, refinancing, or a current transaction. How do I contact CitiMortgage? A: You can contact CitiMortgage's customer support by calling 1-800-MORTGAGE (800-667-8424). You can check your account information by clicking the link below: https://www2.citimortgage.com/ServicingWeb/Main?td=84999-2 --------------------------------- HOME PRICE CHECK --------------------------------- Q: How often is Domania's Home Price Check database updated? How far back does it go? A: Domania's Home Price Check database is updated frequently. Most transaction data is provided to us approximately 6 weeks after the close of sale, and is in the database shortly thereafter. Most covered areas have at least 5 years of data. Q: What is assessed value? A: The assessed value is what your taxing authority (your county, city or town) uses to determine how much tax is due. In some cases, the assessed value might be the same as market value, but typically it is a percentage, called the assessment ratio. Q: Why can't I find the house I'm looking for? A: While there are 27 million records in our frequently updated database, you may not be able to find certain records. The most frequent causes for this are: 1. Old sale The sale occurred prior to the time frame covered in the database. In most areas, we go back 5 to 7 years, though in some areas we have some records going back as far as 1987. 2. New sale Recent sale prices of homes take a while to receive, usually 6 weeks after the transaction has been completed. However, some counties are slower than others in providing their property sales data to us. 3. Incomplete deed record Deed records that are incomplete; for example, missing a street number or price, cannot be posted. 4. New construction Our service includes data for both brand-new and existing home sales. With new construction, however, often only the land sale is recorded, since the building of the house is not a real estate transaction. Our service does not cover land-only transactions. Since these are considered private contracts--not real estate sales--they are not subject to the same public disclosure laws. 5. Incomplete Coverage Your home may be located in an area that is not covered. There are two possible reasons for this: a) Your home is situated in one of the non-disclosure states (Kansas, New Mexico, Texas, Utah, and Wyoming), which do not offer sales price information as public records. b) Your home is located in an area for which a data provider has not yet been identified who can supply the historical depth and timely delivery of information required. New coverage areas will be added as they become available. If you think the home you're looking for is unique in its absence from the coverage provided, please contact customer support. 6. Site issues Occasionally, we perform site upgrades or respond to high traffic volume that can temporarily alter our site appearance and response time. We thank you for your patience as we fix these issues. Please feel free to bring technical concerns to our attention by contacting [EMAIL PROTECTED] or by replying to this email. Q: How do I get my property removed from your database? A: If you are interested in removing your home sales information from our database, please send an email to [EMAIL PROTECTED], or just reply to this email, and we will delete your information as soon as possible. ------------------------------------------- DATA & STATE COVERAGE ------------------------------------------- Q: Where does Home Price Check data come from? A: The real estate data comes from government records gathered by various regional and national providers who specialize in the collection and dissemination of data to real estate professionals, and also from individual states. Q: Why don't you provide property descriptions in my state? (number of bedrooms, baths, etc.) A: For selected states, you can access this information once you register. The number of rooms, bedrooms, bathrooms and the assessed value is now available in selected areas of Alabama, Arizona, Arkansas, California, Colorado, the District of Columbia, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin, West Virginia, and Washington. Q: Why isn't my state/city covered? A: For a complete list of our data coverage, please click on the link below: http://citimortgage.domania.com/about/coverage.jsp Q: Do you post original mortgage amounts that are part of the deed record? A: No; the focus of the service is on providing you with the sales history, the most important public information associated with the properties. Still looking for answers? Please read our "How To Use Home Price Check" page : http://citimortgage.domania.com/using/homeprice.jsp -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
