On Mon, Jul 23, 2012 at 10:09:42AM +0200, Stefano Zacchiroli wrote: > If we start _expecting_ people to use the archive feature, we can set up > heuristic to automatically spot processes that get stuck, e.g. mail > patterns like "AM stop replying to NM 1 month ago and in the meantime NM > mailed AM thrice". It will take time to get the heuristics right, but > the potential benefit in reducing FrontDesk efforts to find out stuck > processes (which are a great source of NM frustration) is huge.
Yes. But I've just introduced the feature, let's see if it works, before starting to expect people to use it. > Have you already thought about how to encourage usage of the mail > archiving feature? Would it be reasonable to add to the NM report a > section like "processes with no mail exchanges in the past $x days"? Sure. As an easier start, I was considering adding the mtime of the mailbox file as a column to the 'active processes' table at https://nm.debian.org/public/stats/; that'd be a low hanging fruit with fascinating consequences. Did I say Low hanging fruit? NOM! done. Another interesting idea is to parse email subjects, and when the subject changes, automatically add a log entry with the new subject as text. Making the log automatically update could be an excellent motivator for using the mail archive feature. Ciao, Enrico -- GPG key: 4096R/E7AD5568 2009-05-08 Enrico Zini <enr...@enricozini.org>
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