Your message dated Sun, 12 Aug 2012 19:07:41 +0900 with message-id <20120812100741.25753.37957.reportbug@theblue> and subject line hplip: HP LaserJest P1005 stop working. has caused the Debian Bug report #663959, regarding hplip: HP LaserJet 1018 works no more to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact [email protected] immediately.) -- 663959: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=663959 Debian Bug Tracking System Contact [email protected] with problems
--- Begin Message ---Package: hplip Version: 3.12.2-1 Severity: important Dear Maintainer, My computer hung and I had to reboot. Now my HP LaserJet 1018 works no more. What I do (the exact sequence of actions that used to work in the past): 1) Detach printer from computer. 2) Turn off printer. 3) Reboot computer. 4) Log in and run "sudo getweb 1018" to ensure firmware. 5) Turn on printer. 6) Attach printer to the computer. The indicators on printer begin to blink indicating seemingly successful firmware upload. The printing used to start working after the above procedure. However, is doesn't any more. I get the following in my /var/log/messages: Mar 14 09:29:09 neo kernel: [ 107.428160] usb 1-1: new high speed USB device using ehci_hcd and address 3 Mar 14 09:29:09 neo kernel: [ 107.584594] usb 1-1: New USB device found, idVendor=03f0, idProduct=4117 Mar 14 09:29:09 neo kernel: [ 107.587163] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 14 09:29:09 neo kernel: [ 107.589862] usb 1-1: Product: HP LaserJet 1018 Mar 14 09:29:09 neo kernel: [ 107.592586] usb 1-1: Manufacturer: Hewlett-Packard Mar 14 09:29:09 neo kernel: [ 107.595348] usb 1-1: SerialNumber: KP3FK5P Mar 14 09:29:12 neo kernel: [ 110.835878] usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x4117 Mar 14 09:29:12 neo kernel: [ 110.839838] usbcore: registered new interface driver usblp Mar 14 09:29:12 neo kernel: [ 111.000683] usblp0: removed Mar 14 09:29:12 neo kernel: [ 111.015701] usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x4117 Mar 14 09:29:12 neo /usr/sbin/hplj1018: foo2zjs: loading HP LaserJet 1018 firmware /lib/firmware/hp/sihp1018.dl to CUPS USB device ... Mar 14 09:29:12 neo kernel: [ 111.032214] usblp0: removed Mar 14 09:29:15 neo /usr/sbin/hplj1018: foo2zjs: usb://HP/LaserJet%201018?serial=KP3FK5P... download successful. Mar 14 09:29:31 neo kernel: [ 129.992366] usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x4117 Mar 14 09:29:39 neo kernel: [ 138.152732] usblp0: removed I'm ready to provide any additional info, Andrey Paramonov -- Package-specific info: <#part type="text/plain" disposition=attachment description="Bug script output"> HP Linux Imaging and Printing System (ver. 3.12.2) Dependency/Version Check Utility ver. 14.3 Copyright (c) 2011-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Saving output in log file: hp-check.log Initializing. Please wait... --------------- | SYSTEM INFO | --------------- Basic system information: Linux neo 2.6.38-2-686 #1 SMP Sun May 8 14:49:45 UTC 2011 i686 GNU/Linux. Distribution: debian testing Checking Python version... OK, version 2.7.2 installed Checking PyQt 4.x version... error: NOT FOUND OR FAILED TO LOAD! Checking for CUPS... Status: warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.) error_log is set to level: warn Checking for dbus/python-dbus... dbus daemon is running. python-dbus version: 0.84.0 ------------------------ | RUNTIME DEPENDENCIES | ------------------------ Checking for dependency: CUPS - Common Unix Printing System... OK, found. Checking for dependency: CUPS DDK - CUPS driver development kit... warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly. Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer... OK, found. Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)... OK, found. Checking for dependency: PolicyKit - Administrative policy framework... OK, found. Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4... error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP. Checking for dependency: Python DBus - Python bindings for DBus... OK, found. Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications... OK, found. Checking for dependency: Python XML libraries... OK, found. Checking for dependency: Python 2.3 or greater - Required for fax functionality... OK, found. Checking for dependency: Reportlab - PDF library for Python... OK, found. Checking for dependency: SANE - Scanning library... OK, found. Checking for dependency: scanimage - Shell scanning program... OK, found. Checking for dependency: xsane - Graphical scanner frontend for SANE... warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly. ---------------------- | HPLIP INSTALLATION | ---------------------- Currently installed HPLIP version... HPLIP 3.12.2 currently installed in '/usr/share/hplip'. Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.12.2 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip-doc/HTML icon=no cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv # Following values are determined at configure time and cannot be changed. [configure] network-build=yes pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=yes foomatic-ppd-install=yes foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.12.2 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes hpijs-only-build=no lite-build=no udev-acl-rules=yes hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: # hplip.state - HPLIP runtime persistent variables. [plugin] installed=0 eula=0 Current contents of '~/.hplip/hplip.conf' file: [last_used] printer_name = LaserJet1018 device_uri = hp:/usb/HP_LaserJet_1018?serial=KP3FK5P [installation] version = 3.12.2 date_time = 14.03.2012 09:40:25 -------------------------- | DISCOVERED USB DEVICES | -------------------------- Device URI Model --------------------------------------- --------------------- hp:/usb/HP_LaserJet_1018?serial=KP3FK5P HP LaserJet 1018 --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- warning: No queues found. ---------------------- | SANE CONFIGURATION | ---------------------- 'hpaio' in '/etc/sane.d/dll.conf'... 'hpaio' in '/etc/sane.d/dll.d/hplip'... OK, found. SANE backend 'hpaio' is properly set up. Checking output of 'scanimage -L'... . No scanners were identified. If you were expecting something different,. check that the scanner is plugged in, turned on and detected by the. sane-find-scanner tool (if appropriate). Please read the documentation. which came with this software (README, FAQ, manpages).. --------------------- | PYTHON EXTENSIONS | --------------------- Checking 'cupsext' CUPS extension... OK, found. Checking 'pcardext' Photocard extension... OK, found. Checking 'hpmudext' I/O extension... OK, found. Checking 'scanext' SANE scanning extension... OK, found. ----------------- | USB I/O SETUP | ----------------- Checking for permissions of USB attached printers... HP Device 0x4117 at 001:007: Device URI: hp:/usb/HP_LaserJet_1018?serial=KP3FK5P .[01mHP Linux Imaging and Printing System (ver. 3.12.2).[0m .[01mSystem Tray Status Service ver. 2.0.[0m Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. .[35;01mwarning: Qt/PyQt 4 initialization failed..[0m .[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting..[0m warning: Unable to connect to dbus. Is hp-systray running? Device node: /dev/bus/usb/001/007 Mode: 0664 getfacl: Removing leading '/' from absolute path names. # file: dev/bus/usb/001/007. # owner: root. # group: lp. # flags: --t. user::rw-. group::rw-. other::r--. . --------------- | USER GROUPS | --------------- pent lp dialout cdrom floppy sudo audio video plugdev netdev fuse scanner dropbox ftpadmin. User member of group 'lp'. Enables print/ scan/ fax. error: User needs to be member of group 'lpadmin' to manage printers. ----------- | SUMMARY | ----------- error: 4 errors and/or warnings. Please refer to the installation instructions at: http://hplip.sourceforge.net/install/index.html Done. <#/part> *** Please consider answering these questions, where appropriate *** * What led up to the situation? * What exactly did you do (or not do) that was effective (or ineffective)? * What was the outcome of this action? * What outcome did you expect instead? *** End of the template - remove these lines *** -- System Information: Debian Release: wheezy/sid APT prefers testing APT policy: (1000, 'testing'), (200, 'unstable'), (1, 'experimental') Architecture: i386 (i686) Kernel: Linux 2.6.38-2-686 (SMP w/1 CPU core) Locale: LANG=ru_RU.UTF-8, LC_CTYPE=ru_RU.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages hplip depends on: ii adduser 3.113+nmu1 ii coreutils 8.13-3 ii cups 1.5.2-5 ii hplip-data 3.12.2-1 ii libc6 2.13-27 ii libcups2 1.5.2-5 ii libdbus-1-3 1.4.18-1 ii libhpmud0 3.12.2-1 ii libsane 1.0.22-7 ii libsane-hpaio 3.12.2-1 ii libssl1.0.0 1.0.0g-1 ii lsb-base 3.2-28.1 ii policykit-1 0.104-2 ii printer-driver-hpcups 3.12.2-1 ii python 2.7.2-10 ii python-dbus 0.84.0-3 ii python-gobject-2 2.28.6-9 ii python-imaging 1.1.7-4 ii python-pexpect 2.3-1 ii python-reportlab 2.5-1.1 ii python2.7 2.7.2-8 ii wget 1.13.4-2 Versions of packages hplip recommends: ii avahi-daemon 0.6.30-6 ii sane-utils 1.0.22-7 Versions of packages hplip suggests: pn hplip-doc <none> pn hplip-gui <none> pn python-notify 0.1.1-3 pn system-config-printer <none> -- no debconf information
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--- Begin Message ---Package: hplip Version: 3.12.6-3 Followup-For: Bug #663959 Dear Maintainer, *** Please consider answering these questions, where appropriate *** * What led up to the situation? My HP LaserJest P1005 stop working after Wheezy upgrade * What exactly did you do (or not do) that was effective (or ineffective)? Did firmware upload because this problem happened before when I upgrade Lenny to Sqeeze. I ran 'sudo hp-firmware'. * What was the outcome of this action? The printer works again. * What outcome did you expect instead? *** End of the template - remove these lines *** -- Package-specific info: HP Linux Imaging and Printing System (ver. 3.12.6) Dependency/Version Check Utility ver. 15 Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version Saving output in log file: /etc/apt/hp-check.log Initializing. Please wait... warning: debian-testing version is not supported. Using debian-6.0.5 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 3.2.0-3-amd64 #1 SMP Mon Jul 23 02:45:17 UTC 2012 GNU/Linux Host: theblue Proc: 3.2.0-3-amd64 #1 SMP Mon Jul 23 02:45:17 UTC 2012 GNU/Linux Distribution: debian testing ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.12.6 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for debian distro testing version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.12.6 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip-doc/HTML icon=no cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=yes foomatic-ppd-install=yes foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.12.6 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes hpijs-only-build=no lite-build=no udev-acl-rules=yes udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: No such file or directory Current contents of '~/.hplip/hplip.conf' file: [installation] version = 3.12.6 date_time = 08/12/12 19:03:04 [last_used] device_uri = "hp:/usb/HP_LaserJet_P1005?serial=BB03QHK" printer_name = working_dir = . [settings] systray_visible = 0 systray_messages = 0 [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [upgrade] notify_upgrade = false last_upgraded_time = 1344764338.7178 pending_upgrade_time = 0 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- gs Ghostscript REQUIRED 7.05 9.05 OK - network Network-wget OPTIONAL - 1.14 OK - dbus DBus REQUIRED - 1.6.2 OK - scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK - policykit Admin-Policy-framework OPTIONAL - 0.105 OK - xsane SANE-GUI OPTIONAL 0.9 0.998 OK - cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running' ------------------------- | General Dependencies | ------------------------- reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK - libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK - pil Python-Image-Lib OPTIONAL - 1.1.7 OK - error: pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.3 MISSING 'pyqt4-dbus needs to be installed' error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed' libpthread POSIX-Threads-Lib REQUIRED - 2.13 OK - python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK - error: python-devel Python-SDK REQUIRED 2.2 2.7.3 MISSING 'python-devel needs to be installed' pyqt4 Python-Qt4 REQUIRED 4.0 4.9.3 OK - cups-devel CUPS-SDK REQUIRED - 1.5.3 OK - error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed' error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed' sane Scan-Lib REQUIRED - - OK - error: cups-image CUPS-Image-Lib REQUIRED - 1.5.3 MISSING 'cups-image needs to be installed' libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK - python-xml Python-XML-Lib REQUIRED - 2.1.0 OK - python-notify Desktop-notifications OPTIONAL - - OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.12.6 OK - pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK - hpmudext IO-Extension REQUIRED - 3.12.6 OK - ----------------------- | Scan Configuration | ----------------------- hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf' scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ error: Failed to get Scanners information. -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP_LaserJet_P1005_2 ------------------- Type: Printer Device URI: hp:/usb/HP_LaserJet_P1005?serial=BB03QHK PPD: /etc/cups/ppd/HP_LaserJet_P1005_2.ppd PPD Description: HP LaserJet p1005, hpcups 3.12.6, requires proprietary plugin Printer status: printer HP_LaserJet_P1005_2 is idle. enabled since Sun 12 Aug 2012 06:43:16 PM KST ready to print [01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m [01mSystem Tray Status Service ver. 2.0[0m Copyright (c) 2001-14 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. /usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK set_interactive(1) error: Required plug-in status: Not installed error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_P1005?serial=BB03QHK error: Device not found error: Communication status: Failed -------------- | PERMISSION | -------------- error: groups user-groups Required - - MISSING ['lp', 'lpadmin'] ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- error: 'python-qt4-dbus' package is missing/incompatible error: 'libjpeg62-dev' package is missing/incompatible error: 'python-dev' package is missing/incompatible error: 'libsane-dev' package is missing/incompatible error: 'libusb-1.0.0-dev' package is missing/incompatible error: 'libcupsimage2' package is missing/incompatible error: 'libcupsimage2-dev' package is missing/incompatible Missing Optional Dependencies ----------------------------- None Total Errors: 10 Total Warnings: 0 Re-run 'hp-check --fix' command to prompt and fix the issues. Done. -- System Information: Debian Release: wheezy/sid APT prefers testing APT policy: (900, 'testing'), (800, 'unstable'), (700, 'stable'), (500, 'testing-proposed-updates') Architecture: amd64 (x86_64) Kernel: Linux 3.2.0-3-amd64 (SMP w/2 CPU cores) Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages hplip depends on: ii adduser 3.113+nmu3 ii coreutils 8.13-3.2 ii cups 1.5.3-2 ii hplip-data 3.12.6-3 ii libc6 2.13-35 ii libcups2 1.5.3-2 ii libdbus-1-3 1.6.2-2 ii libhpmud0 3.12.6-3 ii libsane 1.0.22-7.3 ii libsane-hpaio 3.12.6-3 ii libsnmp15 5.4.3~dfsg-2.5 ii libssl1.0.0 1.0.1c-4 ii libusb-1.0-0 2:1.0.12-2 ii lsb-base 4.1+Debian7 ii policykit-1 0.105-1 ii printer-driver-hpcups 3.12.6-3 ii python 2.7.3-2 ii python-dbus 1.1.1-1 ii python-gobject-2 2.28.6-10 ii python-imaging 1.1.7-4 ii python-pexpect 2.4-1 ii python-reportlab 2.5-1.1 ii python2.7 2.7.3-2 ii wget 1.14-1 Versions of packages hplip recommends: ii avahi-daemon 0.6.31-1 ii sane-utils 1.0.22-7.3 Versions of packages hplip suggests: pn hplip-doc <none> pn hplip-gui <none> ii python-notify 0.1.1-3 pn system-config-printer <none> -- Configuration Files: /etc/hp/hplip.conf changed: [hplip] version=3.12.6 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip-doc/HTML icon=no cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=yes foomatic-ppd-install=yes foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.12.6 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes hpijs-only-build=no lite-build=no udev-acl-rules=yes udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no -- no debconf information
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