Package: hplip
Version: 3.16.3+repack0-1
Severity: important
Dear Maintainer,
at some point in the past, my printer stopped working entirely. Previously
already, likely because of upgrades, or so I assumed, the existing printer
would no longer print, a new one added with a re-run of hp-setup, would.
However, some time ago, that didn't work, and I gave up. After a fresh
install,
of the whole system (stretch) things work again, except that now the problem
is that practically after every boot, every power cycle, the printer needs
to be
configured with hp-setup, or else it won't work.
I got to assume that the firmware of the printer is not present anymore,
and therefore this happens:
I got this from systemctl -u cups.service:
Mai 05 13:47:34 anna hp[7046]: io/hpmud/musb.c 153: unable
get_string_descriptor -7: Resource temporarily unavailable
Mai 05 13:47:34 anna hp[7046]: io/hpmud/musb.c 605: invalid product id
string ret=-7
This is what happens during hp-setup -i:
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 427: Found interface
conf=0, iface=0, altset=1, index=1
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 389: Active kernel driver
on interface=0 ret=0
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 780: read actual device_id
successfully fd=1 len=128
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 561: released 7/1/2
interface
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 960: new PRINT channel=2
clientCnt=1 channelCnt=1
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 427: Found interface
conf=0, iface=0, altset=1, index=1
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 389: Active kernel driver
on interface=0 ret=0
Mai 05 16:08:52 anna hp[10833]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Mai 05 16:09:02 anna hp[10833]: io/hpmud/musb.c 561: released 7/1/2
interface
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 427: Found interface
conf=0, iface=0, altset=1, index=1
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 389: Active kernel driver
on interface=0 ret=0
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 780: read actual device_id
successfully fd=1 len=128
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 561: released 7/1/2
interface
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 960: new PRINT channel=2
clientCnt=1 channelCnt=1
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 427: Found interface
conf=0, iface=0, altset=1, index=1
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 389: Active kernel driver
on interface=0 ret=0
Mai 05 16:11:12 anna hp[10982]: io/hpmud/musb.c 535: claimed 7/1/2 interface
Mai 05 16:13:22 anna hp[11166]: io/hpmud/musb.c 427: Found interface
conf=0, iface=0, altset=1, index=1
Mai 05 16:13:22 anna hp[11166]: io/hpmud/musb.c 389: Active kernel driver
on interface=0 ret=0
Mai 05 16:13:27 anna hp[11166]: io/hpmud/musb.c 526: invalid
set_altinterface 7/1/2 altset=1: Connection timed out
Mai 05 16:13:27 anna hp[11166]: io/hpmud/musb.c 427: Found interface
conf=0, iface=0, altset=0, index=2
Mai 05 16:13:27 anna hp[11166]: io/hpmud/musb.c 389: Active kernel driver
on interface=0 ret=0
Mai 05 16:13:27 anna hp[11166]: io/hpmud/musb.c 535: claimed 7/1/3 interface
And these happen a lot too:
Mai 06 08:28:39 anna hpcups[16319]: common/utils.c 220: Invalid Library
hanlder pLibHandler = NULL.
Not sure if it is related to failed print jobs.
Yours,
Kay
-- Package-specific info:
Saving output in log file: /data/home/hayen/hp-check.log
HP Linux Imaging and Printing System (ver. 3.16.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the HPLIP supplied tarball (.tar.gz or .run)
to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro supplied package (.deb, .rpm, etc) or an
already built HPLIP supplied tarball has the proper dependencies installed
to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode will check both of the above cases (both
compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run
time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: debian-stretch/sid version is not supported. Using debian-8.3
versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 4.5.0-1-amd64 #1 SMP Debian 4.5.1-1 (2016-04-14) GNU/Linux
Host: anna
Proc: 4.5.0-1-amd64 #1 SMP Debian 4.5.1-1 (2016-04-14) GNU/Linux
Distribution: debian stretch/sid
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.16.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian
distro stretch/sid version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.16.3
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.16.3
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = HP_Color_LaserJet_3600
working_dir = .
device_uri = "hp:/usb/HP_Color_LaserJet_3600?serial=00DP61186"
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.16.3
date_time = 05/06/16 08:37:05
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
[upgrade]
notify_upgrade = false
last_upgraded_time = 1359711057.84102
pending_upgrade_time = 0
<Package-name> <Package-Desc> <Required/Optional>
<Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
error: cups CUPS - Common Unix Printing System
REQUIRED 1.1 - INCOMPAT 'CUPS
may not be installed or not running'
error: scanimage scanimage - Shell scanning program
OPTIONAL 1.0 - MISSING
'scanimage needs to be installed'
error: dbus DBus - Message bus system
REQUIRED - 1.10.8 MISSING 'DBUS may
not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.19 OK -
error: avahi-utils avahi-utils
OPTIONAL - - MISSING
'avahi-utils needs to be installed'
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
network network -wget
OPTIONAL - 1.17.1 OK -
error: xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 - MISSING 'xsane
needs to be installed'
-------------------------
| General Dependencies |
-------------------------
sane SANE - Scanning library
REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files
REQUIRED - - MISSING
'sane-devel needs to be installed'
libpthread libpthread - POSIX threads library
REQUIRED - b'2.22' OK -
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.4 OK -
libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.0.2 OK -
error: cups-image CUPS image - CUPS image development files
REQUIRED - - MISSING
'cups-image needs to be installed'
error: cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - - MISSING
'cups-devel needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 - MISSING
'python3-pyqt4 needs to be installed'
python3X Python 2.2 or greater - Python programming language
REQUIRED 2.2 3.5.1 OK -
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library
development files REQUIRED 5.0.9 - MISSING
'libnetsnmp-devel needs to be installed'
libjpeg libjpeg - JPEG library
REQUIRED - - OK -
python3-pil PIL - Python Imaging Library (required for
commandline scanning with hp-scan) OPTIONAL - 1.1.7
OK -
error: libusb libusb - USB library
REQUIRED - 1.0 MISSING 'libusb
needs to be installed'
error: python3-notify2 Python libnotify - Python bindings for the
libnotify Desktop notifications OPTIONAL - -
MISSING 'python3-notify2 needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
OPTIONAL 4.0 - MISSING
'python3-pyqt4-dbus needs to be installed'
python3-devel Python devel - Python development files
REQUIRED 2.2 3.5.1 OK -
python3-xml Python XML libraries
REQUIRED - 2.1.1 OK -
python3-reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
---------------
| COMPILEDEP |
---------------
error: libtool libtool - Library building support services
REQUIRED - - MISSING 'libtool
needs to be installed'
gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 5.3.1 OK -
make make - GNU make utility to maintain groups of
programs REQUIRED 3.0 4.1 OK -
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension
REQUIRED - 3.16.3 OK -
hpmudext IO-Extension
REQUIRED - 3.16.3 OK -
-----------------------
| Scan Configuration |
-----------------------
scanext Scan-SANE-Extension
REQUIRED - 3.16.3 OK -
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend
REQUIRED - 3.16.3 OK 'hpaio
found in /etc/sane.d/dll.conf'
-----------------------
| Other Dependencies |
-----------------------
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_Color_LaserJet_3600
----------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_3600?serial=00DP61186
PPD: /etc/cups/ppd/HP_Color_LaserJet_3600.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_3600.ppd ppd file
PPD Description:
Printer status: printer HP_Color_LaserJet_3600 is idle. enabled since Fri
May 6 08:28:ready to print
Optional plug-in status: Installed
error: Unable to communicate with device (code=12):
hp:/usb/HP_Color_LaserJet_3600?serial=00DP61186
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'cups' package is missing or 'cups' service is not running.
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'sane-utils' package is missing/incompatible
error: 'avahi-utils' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
Total Errors: 15
Total Warnings: 0
Done.
-- System Information:
Debian Release: stretch/sid
APT prefers testing
APT policy: (900, 'testing')
Architecture: amd64 (x86_64)
Kernel: Linux 4.5.0-1-amd64 (SMP w/8 CPU cores)
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
Versions of packages hplip depends on:
ii adduser 3.114
ii coreutils 8.25-2
ii cups 2.1.3-5
ii hplip-data 3.16.3+repack0-1
ii libc6 2.22-7
ii libcups2 2.1.3-5
ii libdbus-1-3 1.10.8-1
ii libhpmud0 3.16.3+repack0-1
ii libsane 1.0.25-2+b1
ii libsane-hpaio 3.16.3+repack0-1
ii libsnmp30 5.7.3+dfsg-1.3
ii libusb-1.0-0 2:1.0.20-1
ii lsb-base 9.20160110
ii policykit-1 0.105-15
ii printer-driver-hpcups 3.16.3+repack0-1
ii python3 3.5.1-3
ii python3-dbus 1.2.4-1
ii python3-gi 3.20.0-2
ii python3-pexpect 4.0.1-1
ii python3-pil 3.2.0-1
ii python3-reportlab 3.3.0-1
ii wget 1.17.1-1+b1
Versions of packages hplip recommends:
ii avahi-daemon 0.6.32~rc+dfsg-1
pn printer-driver-postscript-hp <none>
pn sane-utils <none>
Versions of packages hplip suggests:
pn hplip-doc <none>
pn hplip-gui <none>
pn python3-notify2 <none>
pn system-config-printer <none>
-- no debconf information
