On Wed 05 Sep 2018 at 21:08:27 +0200, Daniel wrote: > Hello. > > My mothers computer has been running Debian 9 for some time, and she has > been complaining about being unable to print documents she has received > via email or downloaded from the internet on their HP LaserJet 200 colorMFP > M276n printer for some time. > > When I visited last, I had time to sit down and debug the problem, and > it turns out it has problems printing PDF files, and that this error > shows up in the logs: > > /hpps[1984]: [1984]: error: Failed to create /var/spool/cups/tmp/.hplip > > I then came across debian bug #789286 where it shows that > /var/spool/cups clearly has wrong permissions, and the bug has been > closed. Fixing the permissions solved the printing issue. Can this bug > please be reopened? > > I also find it a bit disrespectful against the original creator of the > bug report to just blame it on a wonky source package, knowing the > permissions are wrong and ignoring the problem in a driver package, but > that might just be me. > > The system in question is a plain Debian 9.5 Stretch, fully updated, > with no non-Debian repositories or backports. The printer outputted only > three lines of PostScript code on a paper with CUPS saying a filter has > failed. Printing from firefox or qpdfview resulted in the same problem. > > If you need more information or want me to post another bug report or > something, please send me an email. > > Thanks for taking the time to read this email! :)
Daniel - you haven't, as far as I can see, actually submitted a bug report. If you do (and it is on the same topic) I would suggest a subject line along the lines of "LaserJet MFP M276n doesn't print". Or you can continue the conversation here in debian-printing if you prefer. Knowing which filter failed would be useful, as would having an error_log. See https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem for how to get that. Regards, Brian. >
