Your message dated Wed, 13 Nov 2019 20:11:27 +0000 with message-id <[email protected]> and subject line Re: Bug#799027: cups: scanned print job vanishes has caused the Debian Bug report #799027, regarding cups: scanned print job vanishes to be marked as done.
This means that you claim that the problem has been dealt with. If this is not the case it is now your responsibility to reopen the Bug report if necessary, and/or fix the problem forthwith. (NB: If you are a system administrator and have no idea what this message is talking about, this may indicate a serious mail system misconfiguration somewhere. Please contact [email protected] immediately.) -- 799027: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=799027 Debian Bug Tracking System Contact [email protected] with problems
--- Begin Message ---Package: cups Version: 1.7.5-11+deb8u1 Severity: normal Hi, This seems like something you might want to know about. After upgrading to jessie I found that scanned print jobs don't print, they vanish as described in bug #638933. They are sent via cups to the box which acts as a print spooler, the printer light comes on, and the print job goes away. Here are the details: Scanned with xsane in "copy" mode. Print command is "lp". Box is checked which says: "Create zlib compressed postscript image (PS level 3) for printing" Printer is HP Laserjet 1200. Driver chosen is: HP Laserjet 1200 Postscript (recommended) I believe, but could have gotten confused, that the following lines in /var/log/cups/error_log are related to this problem (with "LogLevel debug" in /etc/cups/cupsd.conf): D [14/Sep/2015:21:06:51 -0500] Discarding unused printer-state-changed event... D [14/Sep/2015:21:06:51 -0500] [Job 1811] 2 filters for job: D [14/Sep/2015:21:06:51 -0500] [Job 1811] pstops (application/postscript to application/vnd.cups-postscript, cost 66) D [14/Sep/2015:21:06:51 -0500] [Job 1811] - (application/vnd.cups-postscript to printer/HP_LaserJet_1200, cost 0) If I uncheck the xsane configuration box which says: "Create zlib compressed postscript image (PS level 3) for printing" Then scans print. Note that if I save the the file produced by xsane (by creating a script that says "cat - > /tmp/foo" and telling xsane tto use it as a print command) I do not see a compressed file. The first lines are: %!PS-Adobe-3.0 %%Creator: XSane version 0.996 (sane 1.0) - by Oliver Rauch Looking at the xsane file with gv raises a dialog box which says that there's a zlib error and it's continuing anyway ("incorrect header check"). And zlib-flate -uncompress complains with: "flate: inflate: data: incorrect header check" Other information which might be useful: The scanner also fails to copy when used with the other recommended driver for the HP Laserjet 1200. Driver: "HP Laserjet 1200 Foomatic/pximono (recommended) (en)" I can't remember whether the print job disappears or the printer goes offline in this case. The messages in the logs for this driver are (I think): D [12/Sep/2015:11:00:30 -0500] [Job 1774] Started filter /usr/lib/cups/filter/gziptoany (PID 3071) D [12/Sep/2015:11:00:30 -0500] [Job 1774] Started filter /usr/lib/cups/filter/pdftops (PID 3072) D [12/Sep/2015:11:00:30 -0500] [Job 1774] Started backend /usr/lib/cups/backend/hp (PID 3073) D [12/Sep/2015:11:00:30 -0500] [Job 1774] pdftops - copying to temp print file "/var/spool/cups/tmp/00c0055f75d03" D [12/Sep/2015:11:00:30 -0500] [Job 1774] PID 3071 (/usr/lib/cups/filter/gziptoany) exited with no errors. D [12/Sep/2015:11:00:30 -0500] [Job 1774] Printer make and model: HP Hewlett-Packard HP LaserJet 1200 D [12/Sep/2015:11:00:30 -0500] [Job 1774] Switching to Poppler's pdftops instead of Ghostscript for old HP LaserJet ("LaserJet <number>", no letters before <number>) printers to work around bugs in the printer's PS interpreters D [12/Sep/2015:11:00:30 -0500] [Job 1774] Running command line for pstops: pstops 1774 kop (stdin) 1 'finishings=3 job-uuid=urn:uuid:bcbe767a-1b37-3701-6568-de1b7a058187 number-up=1 job-originating-host-name=slate.meme.com time-at-creation=1442073622 time-at-processing=1442073622' D [12/Sep/2015:11:00:30 -0500] [Job 1774] Using image rendering resolution 600 dpi D [12/Sep/2015:11:00:30 -0500] [Job 1774] Running command line for pdftops: pdftops -level2 -origpagesizes -nocenter -r 600 /var/spool/cups/tmp/00c0055f75d03 - D [12/Sep/2015:11:00:30 -0500] [Job 1774] Started filter pdftops (PID 3074) D [12/Sep/2015:11:00:30 -0500] [Job 1774] Started filter pstops (PID 3075) D [12/Sep/2015:11:00:30 -0500] [Job 1774] Syntax Warning: May not be a PDF file (continuing anyway) D [12/Sep/2015:11:00:30 -0500] [Job 1774] Syntax Error: Couldn't find trailer dictionary D [12/Sep/2015:11:00:30 -0500] [Job 1774] Syntax Error: Couldn't find trailer dictionary D [12/Sep/2015:11:00:30 -0500] [Job 1774] Syntax Error: Couldn't read xref table D [12/Sep/2015:11:00:30 -0500] [Job 1774] The print file is empty. D [12/Sep/2015:11:00:30 -0500] [Job 1774] PID 3075 (pstops) stopped with status 1! D [12/Sep/2015:11:00:30 -0500] [Job 1774] prnt/backend/hp.c 902: ERROR: null print job total=0 D [12/Sep/2015:11:00:30 -0500] [Job 1774] PID 3072 (/usr/lib/cups/filter/pdftops) stopped with status 1. D [12/Sep/2015:11:00:30 -0500] [Job 1774] Hint: Try setting the LogLevel to "debug" to find out more. D [12/Sep/2015:11:00:30 -0500] [Job 1774] PID 3073 (/usr/lib/cups/backend/hp) exited with no errors. D [12/Sep/2015:11:00:30 -0500] [Job 1774] End of messages Since there is a workaround I'm happy to ignore the problem but thought I'd report it. -- System Information: Debian Release: 8.2 APT prefers stable APT policy: (500, 'stable') Architecture: amd64 (x86_64) Kernel: Linux 3.16.0-4-amd64 (SMP w/4 CPU cores) Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Init: systemd (via /run/systemd/system) Versions of packages cups depends on: ii cups-client 1.7.5-11+deb8u1 ii cups-common 1.7.5-11+deb8u1 ii cups-core-drivers 1.7.5-11+deb8u1 ii cups-daemon 1.7.5-11+deb8u1 ii cups-filters 1.0.61-5+deb8u1 ii cups-ppdc 1.7.5-11+deb8u1 ii cups-server-common 1.7.5-11+deb8u1 ii debconf [debconf-2.0] 1.5.56 ii ghostscript 9.06~dfsg-2+deb8u1 ii libavahi-client3 0.6.31-5 ii libavahi-common3 0.6.31-5 ii libc-bin 2.19-18+deb8u1 ii libc6 2.19-18+deb8u1 ii libcups2 1.7.5-11+deb8u1 ii libcupscgi1 1.7.5-11+deb8u1 ii libcupsimage2 1.7.5-11+deb8u1 ii libcupsmime1 1.7.5-11+deb8u1 ii libcupsppdc1 1.7.5-11+deb8u1 ii libgcc1 1:4.9.2-10 ii libstdc++6 4.9.2-10 ii libusb-1.0-0 2:1.0.19-1 ii lsb-base 4.1+Debian13+nmu1 ii poppler-utils 0.26.5-2 ii procps 2:3.3.9-9 Versions of packages cups recommends: pn avahi-daemon <none> ii colord 1.2.1-1+b2 ii cups-filters [ghostscript-cups] 1.0.61-5+deb8u1 ii printer-driver-gutenprint 5.2.10-3 Versions of packages cups suggests: ii cups-bsd 1.7.5-11+deb8u1 pn cups-pdf <none> ii foomatic-db-compressed-ppds [foomatic-db] 20150411-1 ii hplip 3.14.6-1+b2 ii printer-driver-hpcups 3.14.6-1+b2 ii smbclient 2:4.1.17+dfsg-2 ii udev 215-17+deb8u2 -- Configuration Files: /etc/cups/cups-files.conf 2ada8629cf8d280aa4fb7d06ee5a7e2e [Errno 2] No such file or directory: u'/etc/cups/cups-files.conf 2ada8629cf8d280aa4fb7d06ee5a7e2e' /etc/cups/cupsd.conf.default 9ffef7ab095f3f35dcd108ba52de6295 [Errno 2] No such file or directory: u'/etc/cups/cupsd.conf.default 9ffef7ab095f3f35dcd108ba52de6295' /etc/default/cups 2b436fbb1a32b82b6aba45a76a1d7e40 [Errno 2] No such file or directory: u'/etc/default/cups 2b436fbb1a32b82b6aba45a76a1d7e40' /etc/init.d/cups 7aaba466614799b00d74c700fe04c603 [Errno 2] No such file or directory: u'/etc/init.d/cups 7aaba466614799b00d74c700fe04c603' /etc/pam.d/cups ff2488324854f7b1e892bb0df062d5f0 [Errno 2] No such file or directory: u'/etc/pam.d/cups ff2488324854f7b1e892bb0df062d5f0' -- debconf information: cupsys/raw-print: true cupsys/backend: lpd, socket, usb, snmp, dnssd
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--- Begin Message ---A report against a now unsupported version of Debian. Things are likely to have changed in the meanwhile. Hence closing. -- Brian.
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