For anybody interested about flaming (because in Debian we doesn't know this problem) :)) there is a good little research about communication over e-mail: Egocentrism Over E-Mail: Can We Communicate as Well as We Think?
This is an abstract: "Without the benefit of paralinguistic cues such as gesture, emphasis, and intonation, it can be difficult to convey emotion and tone over electronic mail (e-mail). Five experiments suggest that this limitation is often underappreciated, such that people tend to believe that they can communicate over e-mail more effectively than they actually can. Studies 4 and 5 further suggest that this overconfidence is born of egocentrism, the inherent difficulty of detaching oneself from one’s own perspective when evaluating the perspective of someone else. Because e-mail communicators “hear” a statement differently depending on whether they intend to be, say, sarcastic or funny, it can be difficult to appreciate that their electronic audience may not." Full text is here[1] Hope that can be helpfull to understand some common problems about communication and especially communication over email and could be useful to find a policy for debian mailing lists. [1]http://gsbwww.uchicago.edu/fac/nicholas.epley/Krugeretal05.pdf#search=%22egocentrism%20over%20mail%22 Regards, Ste
