I feel a need to jump in with my praise of my last support call.
It was on a Friday night close to quitting time. I wanted to add Sniffer to
my other Declude tests. I had previously made the purchase but never
configured it and it had expired. I had to renew it online. The support
tech spent several hours helping me getting it configured (I mean she did
all the work and I just talked to keep her company). The online
registration needed some manual processing and she got someone via cell
phone to complete the transaction and get it to go through. All this late
on a Friday night. She could have just as easily put me off until Monday -
but she didn't. Not only that but she seemed to enjoy helping. It was
truly refreshing to deal with a person of such high caliber.
Keep up the great work!!
Don
----- Original Message -----
From: "Kevin Bilbee" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, March 27, 2007 12:02 AM
Subject: RE: [Declude.Virus] Support
For me it has been spotty. I have received great support and I have
received
terrible support. My last support call that I about the day or the day
after
4.3.40 came out has yet to be returned. So I would gather that support is
hit and miss on how well it goes!
I resolved the issue by completely uninstalling Declude rebooting the
server
the reinstalling the latest version.
Kevin Bilbee
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Heimir Eidskrem
Sent: Monday, March 26, 2007 7:29 PM
To: [email protected]
Subject: Re: [Declude.Virus] Support
Dan Shadix wrote:
> I read occasionally on here about support or the lack thereof, but I
just used support for the first time for anything other than a minor
issue. This was the best support I've received from any company at any
time. A few others have come close, but my support experience was
absolutely wonderful. I don't know if I should mention the tech by
name but let me just say that if my wife knew how much hand holding had
been going on I'd be in big trouble.
>
>
> Dan Shadix
>
>
> ---
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>
>
>
>
I second that.
I have not needed support often but when i did I got some excellent
support.
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