on 10/15/02 3:02 PM, R. Scott Perry wrote: > In this case, it's more of an educational issue than a programming > issue.
Education might happen at a corporate institution, but it isn't going to happen at an ISP with thousands of customers. A simple example of why education won't work at an ISP. We moved our receptionist, billing department and the technical support staff, except for me, to another building down the block. We e-mailed all our subscribers twice about the move, had information about the move on our main web page, put ads in the local paper, put ads on the local radio stations and have a big sign on the front door of the office where I work located at eye level letting customers know they need to go to the other office down the block. Yesterday we had two subscribers come into our office, the wrong office, to pay their bill. Oh yeah, we moved those employees over 18 months ago. That means no customer has signed up for our service, received technical support or paid a bill at this office in 18 months and yet they continue to walk past the sign on the front door to try and pay their bills. Later, Greg --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
