If it's worth $245 to you, I have had some success with Microsoft support being able to pinpoint the culprit using the memory dumps.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mailing Lists Sent: Monday, September 08, 2003 1:08 PM To: [EMAIL PROTECTED] Subject: [Declude.Virus] Blue Screen on Imail with Declude Virus and Declude Junkmail Hi all, hopefully someone can give us some insight to a problem related to BSOD we have been encountering on our Imail server Server is running Imail 8.02 with Declude Virus with scanners below and Declude Junkmail. Nothing else is running on the server. Declude Virus Config appears at end of this email. Ipswitch claims this is not caused by Imail Declude Virus has the following virus scanners: F-Prot version 3.14a Netshield 2000 SP1 Grisoft AVG 7 Server Edition On access virus scanning is disabled. What seems to be happening is that when there is a high volume of mail processed, the server will blue screen with: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP. BSOD shows UNEXPECTED_KERNEL_MODE_TRAP At first we thought it was a hardware related issue since this was a new server built for Imail. So we rebuilt another server and installed to that new server but problem still persists. Examining logs (Declude and Imail) show nothing peculiar, and nothing is reported in the event log except for the reboot and bugcheck. We then thought it may be related to the Imail Queue manager so to test this we stopped Imail Queue Service for a while and simulated the problem by sending large amounts of mail to the server and sure enough it crashed again (with Queue Manager stopped). This should exclude Queue Manager. Server specs are: Intel 7501WV2 Motherboard with dual onboard Nics Intel SRCZCR Raid Controller Card 2 x 18 GB u320 Maxtor Raid 1 (OS) 2 x 36 GB u320 Maxtor Raid 1 (Imail) 1 GB Crucial RAM Any insight anyone? Thanks Peter Verzoni --- This e-mail has been scanned for viruses by the anti-virus systems of CyberShift, Inc. The information contained in or attached to this message is intended solely for the personal and confidential use of the designated recipients named in the body of the e-mail or within the attached documents. This message may be legally privileged, and as such is confidential. If the reader of this message is not the intended recipient or any agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error, and that any review, dissemination, distribution or copying of this message is strictly prohibited. Thank You, The CyberShift NOC --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
