On 2 May 2005 at 9:51, Douglas Cohn wrote: Douglas -
I agree with what you are saying. And I miss Scott for his slant on techsupport and philosphy [ Remember Len & Scott dialogs? :) ] That said we need to give the new Declude a chance. [That is coming from a guy that has been posting some negativity lately]. They are learning the new turf. And they have some good email admins supporting them (for now) If Declude misses the point competition will but thenm out of business. -Nick > Plus, if they actually integrate our feedback, we'll buy the support > agreement in order to download the latest fruits of our labor. :) > > Yes that is a key point and the reason I always rushed out to renew in > the past. > > I sent this email because now I am not so sure. And I know others > that have the same feelings. Renew or not renew. I was told the > company would be run in the same high quality manner as before. > Clearly that is not the case. Without knowing the coders know their > stuff relating to spam it is quite risky to take the chance with such > a small company. We knew Scott was the best, who are the people that > took over the reins and what credentials do they have. I mean > Symantec cannot do it right and I should trust someone who won't > participate in their own forums? > > If Scott would chime in here and say "DON'T worry Doug these people > know their stuff, you are in good hands." I would order a renewal. > But he left. > > Doug > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan > Sent: Sunday, May 01, 2005 5:59 PM > To: [email protected] > Subject: Re: [Declude.Virus] Who is minding the store > > Douglas Cohn wrote: > > >Using this forum for support is certainly less expensive to the > >company > > > ... unless you're charging for support, then it could be viewed as a > losing proposition to assist in free support. I fear this may be the > mindset. This view, is, of course, entirely wrong; as you mentioned, > our R&D feedback is very valuable-worth more than a support contract. > Plus, if they actually integrate our feedback, we'll buy the support > agreement in order to download the latest fruits of our labor. :) --- > This E-mail came from the Declude.Virus mailing list. To unsubscribe, > just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe > Declude.Virus". The archives can be found at > http://www.mail-archive.com. --- [This E-mail scanned for viruses by > Declude Virus] > > > > --- > [This E-mail scanned for viruses by Declude Virus] > > --- > This E-mail came from the Declude.Virus mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.Virus". The archives can be found > at http://www.mail-archive.com. > --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
