Hey David, Thanks for the info, might want to throw a quick JavaScript on there that forces the subject to be entered?
I really appreciate all the work Declude does for us, just wish some of the issues were not sat aside sometimes. Been waiting on a fix to Declude Confirm for nearly 3 or 4 months now... Hoping that this is really fixed once the Imail 2006 is released... Thanks, Grant Griffith EI8HTLEGS, A Division of ETC (812)932-1000 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Franco-Rocha [ Declude ] Sent: Wednesday, November 09, 2005 9:30 AM To: Declude.JunkMail@declude.com Cc: Declude.Virus@declude.com Subject: [Declude.Virus] Declude Technical Support Tickets Please note that we receive a large amount of spam at our technical support email address for the ticket system. When I look through the tickets, I delete whatever looks like spam, as well as all tickets that do not contain a subject. Fortunately I keep backup copies of all incoming tech support email. I discovered a backup copy this morning of a legitimate ticket that I had deleted because it lacked a subject: completely blank. Please always provide a subject when you send email to technical support because it allows us to see at a glance whether we have several instances of an issue and also to prioritize the tickets. We have to delete emails that do not contain a subject because it takes too much time to open every email without a subject merely to determine whether it is valid or not. To facilitate processing of trouble tickets, please do not generate multiple tickets for the same issue. Simply reply to our email, which will contain the ticket number as part of the subject line. If we resolve an issue and close a ticket and the issue creeps up again, you can always reply to the last reply you received from us on that ticket. This will automatically re-open the same ticket and we will have acess to all information previously provided by you. Thanks for your cooperation and assistance. David Franco-Rocha Declude Technical / Engineering --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
