Thanks Andy, I found that I do not have avgcertx.dll. Should this file have been included in the zip download David made?
Don ----- Original Message ----- From: Andy Schmidt To: declude.virus@declude.com Sent: Monday, May 10, 2010 9:05 AM Subject: RE: [Declude.Virus] embedded AVG issue Hi Don, Here's what I have in C:\Imail\ 11/06/2008 12:49 PM 61,440 AvApiBit.dll 11/06/2008 12:49 PM 61,440 AvApiSym.dll 04/29/2010 04:13 PM 834,328 avgcerta.dll 04/29/2010 04:13 PM 623,384 avgcertx.dll 04/29/2010 04:13 PM 4,250,392 avgcorex.dll 04/29/2010 04:13 PM 312,320 avgsdk.dll 10/21/2005 10:43 AM 32,768 Declude.exe 04/29/2010 04:12 PM 2,318,428 decludeproc.exe (You can disregard the dates/times, they just represent the time when I copied those files). Maybe do a DIR C:\av*.dll /s to make sure you don't have any duplicates elsewhere. Best Regards, Andy From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of decl...@mail.net1media.com Sent: Monday, May 10, 2010 7:28 AM To: declude.virus@declude.com Subject: Re: [Declude.Virus] embedded AVG issue David, I was having this issue so I followed your directions below. After overwriting the current dlls, I could not get decludeproc to start. I determined that it was the avgsdk.dll that was in the newly downloaded zip file that was the culprit. I had to restore a previous version to get everything working again. I did notice that the new avgsdk.dll is substantially smaller than the old version. So.... I am still having the issue originally described in the post. Don ----- Original Message ----- From: David Barker To: declude.virus@declude.com Sent: Friday, May 07, 2010 1:25 PM Subject: RE: [Declude.Virus] embedded AVG issue We have seen this mostly with manual installs. Error: Could not start AVG Instance (17) has to do with the DLL. Please contact supp...@declude.com if you need assistance. 1. Stop decludeproc 2. Download http://interim.declude.com/41048/AVG-DLL.zip 3. Extract and replace the dll files overwriting your current dlls. 4. Start decludeproc 5. If the error persists or you get error 2 or error 4 6. Stop decludeproc 7. Delete all files in \declude\scanners\avg\db\ 8. Start decludeproc this will initiate a new download of the AVG signatures David Barker VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax dbar...@declude.com From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Harry Vanderzand Sent: Friday, May 07, 2010 2:09 PM To: declude.virus@declude.com Subject: [Declude.Virus] embedded AVG issue I though I would check my virus logs which I have not done for a while. It is not working. See log entry: 05/07/2010 14:06:13.502 qb42e000000250010.smd Scanned: Virus Free [MIME: 1 125] 05/07/2010 14:06:18.720 q9904000000280052.smd Vulnerability flags = 862 05/07/2010 14:06:18.814 q9904000000280052.smd Error: Could not start AVG Instance (17) 05/07/2010 14:06:18.814 q9904000000280052.smd Scanned: Virus Free [MIME: 2 1293] What could be the issue here? Thank you Please note our new Address Harry Vanderzand Intown Internet 740 Erbsville Road Waterloo, On, N2J 3Z4 519-741-1222 DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying,or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
