I must say that my experience has been completely the opposite. I have
found that the level of suppport for Crstal has been the best of any
product I have ever used. I would frequently send requests and get
responses within an hour or two, the answer was allways correct and
usefull, and we never had a service contract.
The product is sometimes frustrating but it's the best standalone reporting
tool that I have used and I've used a few.
[EMAIL PROTECTED] (Rohit Gupta) on 11/03/99 21:13:47
Please respond to [EMAIL PROTECTED]
To: Multiple recipients of list delphi <[EMAIL PROTECTED]>
cc: (bcc: Peter Jones/Logistics&Information
Technology/Christchurch/Foodstuffs)
Subject: Re: [DUG]: Delphi and Crystal on NT4
Russel,
I use Crystal with Delphi. I have had absolutely no help from their
support email address. I finally complained to the president after
two weeks of continual email. That produced the help that I needed.
It turns out that if you mis-fill their forms, they are just junked.
And the beggars insist that no one else has any problems with the
email support. There are various other issues such as
misinformation in articles in various mags and I wouldnt recommend
Crystal to anyone.
I have already written to the editors in question asking them to stop
doing their readers a dis-service by stopping any future articles on
crystal.
---------------------------------------------------------------------------
New Zealand Delphi Users group - Delphi List - [EMAIL PROTECTED]
Website: http://www.delphi.org.nz
---------------------------------------------------------------------------
New Zealand Delphi Users group - Delphi List - [EMAIL PROTECTED]
Website: http://www.delphi.org.nz
