Thanks for that Malcolm, Some of us had understood that prevopusly things had been passed up the line on our behalfs, and that may have caused a lot of ill feeling,
will do what you suggest, Paul 2009/9/21 Malcolm Groves <mgro...@embarcadero.com> > Hi all, > > > > I’ve just read through quite a few of the messages in this thread (not > all, I admit) and there are a few things in here I should respond to. > > > > > Actually, afaict Embarcadero have been absolutely silent on the > > > matter. The policy change has leaked out only via *some* resellers. > > > > Nothing has leaked. Official announcements are coming, but I notified our > Asia sales staff and asked them to notify our partners and customers last > week so we could give people as much notice as possible (also for another > reason, see the end of this email). I posted advance notice to the ADUG list > here in Aus, and would have posted on this list except Richard asked if he > could post it. As our local representative in NZ, it made sense to me that > he do it. Nothing underhand going on. > > > > Also, the reason I haven’t responded sooner is that I only check the lists > every week or so, unless someone alerts me to something that needs more > urgent attention. > > > > Ø I still feel cheated that at no time were those of us who bought Delphi > 2005 which still has many unpatched major problems > > Ø given the opening to more reasonibly ($) upgrade from it. > > > > I’m sorry you feel like this, but this is not accurate. Multiple times a > year we offer discounts/bundles/third-party value-adds, etc to upgraders. > I’ve got a partial list here and it shows that since 2006 was released we’ve > done at least 6 such offerings in NZ, and I haven’t bothered going through > the rest of my email archive to see if there were more. Now, the offers we > made may not have been enough to make you accept, that’s a separate issue, > but saying we’ve made no offers to previous users is plainly wrong. > > > > In terms of updates, we haven’t really changed our policy for a long time. > Leaving aside people who pay for higher levels of support, we typically > release update packs during the first 6-12 months of the product’s life (eg, > 3 update packs for 2005, 2 update packs for 2006 + 11 hotfix packs, etc) but > once a later version has come out, these typically slow down or stop > entirely. That may not be what everybody wants, I appreciate that, but > despite multiple attempts over the years it’s proven difficult if not > impossible to get update packs for older releases on the schedule. So, > despite wishing it were different, I doubt we’re going to be able to change > that. > > > > I’ve probably missed some questions, feel free to tell me if I have, but > let me finish on a slightly more positive note. > > > > In addition to giving people as much notice as possible, part of the point > of letting people know about this change in advance is so that I could gauge > the reaction. > > > > Today we treat someone who last invested in a Delphi license 14 years ago > with Delphi 1, exactly the same as someone who invested 1 year ago with > 2009. I firmly believe we should give people who spent money with us > recently some benefit, especially those who spent money with us during the > years when you couldn’t have blamed them for keeping their wallet in their > pocket. So, while I support the spirit of this change, the detail of where > we draw the cutoff line is still a topic I think we can adjust. In talking > with customers and staff and watching the discussions on various groups > around the region and I think I’ve seen enough to go back to our internal > discussion and suggest we need to change our current proposal. So, your > feedback is being heard, despite what you might believe from some of the > comments. > > > > Lastly, can I just make a request for a fair go for the current Embarcadero > team? We are well aware that we cannot ignore the “legacy” of decisions made > by Borland Executives over the years, and we are trying extremely hard to > walk the line of investing to take the product back above the historic > levels of quality and innovation you came to expect, and at the same time > keeping it a profitable business for our owners. I think the local team are > very open to accommodating requests from customers when they are brought to > us (I think I’ve approved most of the requests for special consideration > I’ve seen in recent memory) and hopefully some of you have experienced that. > I understand that some of you feel like you may have beaten your heads > against a brickwall at Borland for too long, but can I just ask that if you > have an issue, you bring it to us and see if we can work out a solution. If > we can’t keep you happy, of course you should criticise us, but given > everything that seems to have changed for the better over the last 12-15 > months, I’d appreciate it if you could give us a chance to fix the issues > before shooting us. My contact details are at the bottom of the email, you > should absolutely feel free to use them. > > > > I’ll try and take a more regular look at this thread for the next few days. > > > > Cheers > > Malcolm > > * * > > *Malcolm Groves > Senior Director, Asia Pacific* > Embarcadero Technologies, Inc. | www.embarcadero.com > Level 2, 100 Clarence Street, Sydney, NSW 2000 > mgro...@embarcadero.com <mgro...@codegear.com> > > Mobile: +61 416 264 204 | Skype: malcolmgroves > > USA: (510) 962 5736 | UK: 020 3289 1788 > > > > > > > > _______________________________________________ > NZ Borland Developers Group - Delphi mailing list > Post: delphi@delphi.org.nz > Admin: http://delphi.org.nz/mailman/listinfo/delphi > Unsubscribe: send an email to delphi-requ...@delphi.org.nz with Subject: > unsubscribe >
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