On 08/02/2014 15:30, Jean-Francois Nifenecker wrote: Hi Jean-François,
Very good repost indeed, and unfortunately true in my own experience of company wide implementations of LO in SMEs. The current marketing guff attempts to "sell" (and I use that word loosely) LO to businesses just by stating it is "enterprise-ready". Unfortunately, this completely ignores the fact that most SMEs have no or little IT support contracts, and those that do use firms that are mostly clueless about configuring LO to work correctly in their IT environment. I have experienced this first hand with various different IT support firms (from local to national) in various companies over the past, notwithstanding the various enterprise environment LO/AOO specific bugs - e.g. reading and writing to network shares to name but one. As an example of how clueless some IT support departments can be about LO, I saw a post on the AOO list the other day representing an English borough council IT support entity that had attempted to send a 27 page "audit" document to the list in the vain hope that someone in charge would respond to the questions...OK, I would expect that from someone whose job is not to manage IT, but seriously, from the IT support entity itself (third party subcontractor by the looks of it). If the specialist IT support people don't know what IT is, how is anyone else in a SME on whom the job is thrust going to know ? (perhaps that particular situation also speaks volumes for how low market penetration and awareness of LO in public administration in the UK is, and certainly doesn't reflect very highly on the IT support firm). Anyway, to cut a long digression short, yes, I would agree that the project doesn't currently address the needs of SMEs or even administrations other than through the "buy a support contract" mantra, which is currently how the Board appear to see development and penetration of LO increasing and TDF with LO really establishing itself long term. Of course, as no doubt anyone from the marketing team reading this would say "Please feel free to contribute materials to the project, the door is wide open." ;-) Alex -- To unsubscribe e-mail to: [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/design/ All messages sent to this list will be publicly archived and cannot be deleted
