This is another effort to reach out into the ‘real world’ to meet and have a better understanding of our target users. For more details on the 1.0 target users: http://wiki.osafoundation.org/bin/view/Journal/OneDotZeroTargetUser. As a reminder the tenets of the interview is meant to support: + Dogfood Calendaring + Plausible Dashboard And eventually feed into a broader discussion for product strategy for Chandler 1.0. There will be more 'real world' interviews to come. The following are notes and highlights from an Executive Assistant who manages four calendars, four address books, four contact lists and one personal task list at a boutique (mid-size) consulting firm in San Francisco. For more details on the interview: http://wiki.osafoundation.org/bin/view/Journal/NotesInterviewAssistant Highlights + Executive assistant to the office head of a boutique consulting firm. Approximately ~250 employees in the local offices, ~4000 employees in the global offices. + Deals with global offices. Mainly meeting and planning for her boss (Apex target user). + Uses in Outlook: email-free busy for scheduling meetings, task list, address book, but does not use the journal. + Manages four calendars, four address books, four contact lists and one task personal task list. + Creates task lists and “I like checking things off.” + Spends about 60% a day looking and rearranging the calendars, approximately 3 hours a day. + Mixes work and home events on the personal calendar. Conference call information are also on her personal calendar and not on her boss’ calendar. + Uses reminders, approximately 10 - 15 reminders a week. Uses event status: confirmed, tentative, fyi. Create labels and color codes only her personal calendar. + When dealing with clients outside the company, a phone call is always the best way to get on someone’s calendar + “If are a scheduler you want them to talk to you first before you put them in their boss’ calendar.” |
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