I have been asked to pull together a prioritization of Communications and related Sharing features from a design and workflow perspective. We've already discussed the various ways in which we might support Communications workflows in the Beta / 1.0 timeframe. (e.g. providing special OSAF email accounts, inserting special Chandler email headers, pulling down individual IMAP folders etc). However, this write-up focuses mostly on user needs and workflows. It would be helpful to have a separate Engineering discussion about the various technical options we have available to us. Then we can circle back and discuss whether or not the proposed technical solutions meet the workflow requirements. Mimi Introduction Assumptions Chandler Desktop users may not have Chandler open or "in-front" at all times. Instead, we expect users will spend most of their time at their computer, sitting in the Inbox of their chosen email client. As a result, it is as important for Desktop users to to receive Ecosystem-generated communications in their email client as it is for users to receive communications directly in Chandler. Chandler Desktop users are the only ones that can ultimately decide whether an email should be added to their Chandler Desktop PIM. As a result, users need a way to add emails from their email client into Chandler on an ad-hoc basis. Ideal Workflow Patterns for common Alpha 4 Usage Scenarios Receiving an invitation from another Chandler user. + Receive invitation in your email client; and + Click on link in email to launch Chandler and view invitation in your Dashboard in Chandler; OR + Receive invitation in your Dashboard in Chandler + Add invitation to your calendar Receiving updates to a Chandler Item you sent out. + Receive update in your email client; and + Click on link in email to launch Chandler and view update in your Dashboard in Chandler; OR + Receive update in your Dashboard in Chandler Receiving an email that you would like to add to your Chandler Task list. + Receive an email; and + Drag email to your Task list in Chandler; OR + Drag email to you Chandler IMAP folder in your email client + Email shows up in your Dashboard in Chandler |
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